Financial Aid Advisor
About The Position
The Financial Aid Advisor provides outstanding customer service to students, parents, faculty, staff, and the public through in-person, phone, and email advising. This position is responsible for program management in assigned areas of responsibilities (e.g. Satisfactory Academic Progress, Professional Judgments, Outreach and Communication, and Education Abroad, etc.). The advisor assists in determining eligibility for financial aid, resolving student eligibility issues, processing awards, reviewing and processing Professional Judgment appeals, and leading/participating in outreach events. This position requires the capability to work from home, occasional evening and weekend work. There will also be some blackout vacation days during peak processing times.
Requirements
- Customer-focused with the ability to work cooperatively, adapt easily and quickly, accept responsibility, ensure a high level of accuracy with attention to detail, and thrive in a high-volume environment.
- Commitment to student access and student success.
- Associate degree or experience in a student or customer-facing position.
- Demonstrated proficiency providing high-level customer service on the phone, in person, and digitally through email and virtual appointments.
- Ability to prioritize and manage multiple competing tasks.
- Strong listening and communication skills.
- Public speaking and presentation skills.
- Demonstrated proficiency with standard office software.
- Ability to exercise sound judgment in making difficult decisions.
- Experience working with individuals and families from diverse backgrounds.
- Capability to work from home.
- Occasional evening and weekend work.
- Blackout vacation days during peak processing times.
Nice To Haves
- Experience working in a college/university financial aid office.
- Bachelor's degree.
- Spanish language proficiency.
- Website and social media management experience.
Responsibilities
- Provide outstanding customer service to students, parents, faculty, staff, and the public through in-person, phone, and email advising.
- Manage programs in assigned areas of responsibility (e.g., Satisfactory Academic Progress, Professional Judgments, Outreach and Communication, and Education Abroad).
- Assist in determining eligibility for financial aid.
- Resolve student eligibility issues.
- Process awards.
- Review and process Professional Judgment appeals.
- Lead and/or participate in outreach events.
Benefits
- Salary commensurate with experience
- Professional development opportunities
- University shared governance participation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
