Financial Aid Advisor - Havelock

Craven Community College•Havelock, NC

11d•Hybrid

About The Position

The Financial Aid Advisor manages and assists students with the Financial Aid process, including assistance with FAFSA, Scholarships, and Grants. This position provides office coverage for both the Havelock Campus and MCAS Cherry Point office. It coordinates with financial aid staff at the main campus for the Federal Work Study program as needed and works closely with the Assistant Director of Financial Aid with Federal reporting and processing. The role also collaborates with the Foundation and Financial Services to perform scholarship maintenance activities.

Requirements

Bachelor's degree in Business Administration, Accounting, or closely related field from a regionally accredited institution of higher learning.
Two (2) years’ full-time administrative work experience in a professional environment.
Eligibility for MCAS Cherry Point access.
Valid NC Driver’s License.
Knowledge of federal, state and college financial aid regulations and guidelines.
Knowledge of basic tax forms.
Knowledge and understanding of student financial needs.
Knowledge of FERPA requirements.
Knowledge of basic mathematical and accounting principles.
Proficiency in a variety of Windows-based computer programs, including Microsoft Word, Excel, and PowerPoint.
Organizational skills to plan, organize and implement assigned responsibilities.
Ability to work effectively in a team environment with a customer service focus.
Ability to understand, interpret and apply laws, regulations and procedures concerning financial aid programs.
Ability to multi-task, organize, prioritize and follow multiple projects and tasks through to completion with an attention to detail.
Ability to work independently in meeting various time deadlines and work pressures with frequent interruptions.
Ability to communicate effectively, both verbally and in writing, to convey ideas, facts and information accurately to employees, students, parents and the general public.
Ability to maintain effective working relationships with those contacted in the course of work.
Ability to handle confidential information with absolute discretion.
Demonstrated ability to work effectively with a culturally diverse workforce, including those with different levels of academic preparation and varying physical and learning abilities, and socioeconomic levels.

Nice To Haves

Master's degree from a regionally accredited institution of higher learning.
Experience using Colleague.
Community college experience in student financial aid programs.

Responsibilities

Provides excellent customer service and assistance to internal and external customers through walk-in, telephone and email at the Havelock and MCAS Cherry Point Campuses.
Provides information to students regarding financial aid programs, eligibility requirements and application processes; interprets and explains the College’s financial aid policies and procedures to students, parents and the general public.
Facilitates/provides financial aid training for students and parents at Havelock High School; facilitate financial aid workshops as needed by other community stakeholders.
Sends correspondence to students regarding incomplete or missing information in their files.
Processes student aid applications electronically; verifies, submits corrections and packages financial aid awards.
Completes verifications, resolves comment-codes, obtains documents and makes necessary corrections in ISIRs in compliance with federal and state regulations.
Oversees the import of ISIRs ensuring accuracy and proper budget/COA calculation, assigns student files to financial aid advisor for awarding.
Signs off on student withdrawal forms and advises students of the impact on financial aid.
Ensures compliance with all Title IV regulations regarding aid eligibility.
Administers assigned state scholarship programs including the selection and awarding of assigned scholarships.
Maintains and tracks appeals of Satisfactory Academic Progress for the SAP Committee.
Reviews reports to ensure student compliance with course curricular requirements related to financial aid.
Participates in appropriate committees and task forces as assigned.
Performs other job-related duties as assigned.