Financial Aid Advisor

Bow Valley College • Calgary, AB

2d • CA$52,944 - CA$70,116

About The Position

Bow Valley College is seeking a collaborative, student-centered, and detail-oriented Financial Aid Advisor to support students in navigating financial aid programs, institutional awards, and financial wellness resources throughout their educational journey. Reporting to the Manager, Learner Financial Empowerment, the Financial Aid Advisor serves as a key resource for prospective and current learners navigating government financial aid programs. As the primary facilitator of government financial aid, you will provide expert advice and personalized support throughout the learner journey from initial inquiry through program completion. This role combines advising, problem-solving, administration, and advocacy to help learners understand their funding options, overcome financial barriers, and make informed decisions that support their academic success and financial well-being. If you are passionate about student success, enjoy helping others navigate complex processes, and thrive in a collaborative, learner-focused environment, we encourage you to apply.

Requirements

• Minimum 1-3 years advising experience
• Bachelor’s Degree
• An equivalent combination of directly related education and experience may be considered

Nice To Haves

• Exceptional knowledge of applicable systems (student management system, government financial aid systems, and provincial financial aid portals)
• Ability to interpret and implement Student Loan legislation, policy, and procedures
• Strong advisory/assessment, communication, and interpersonal skills
• Ability to work with diverse multi-cultural adult learners using sound judgment and client-centered approach
• Ability to liaise effectively with external funding/Government agencies
• Strong analytical, organizational, and time management skills
• Proficient in MS Office applications
• Effective presentation skills

Responsibilities

• Provide expert guidance to prospective and current learners on government financial aid programs, helping them understand funding options, eligibility requirements, and application processes.
• Support learners in navigating complex funding situations, resolving challenges, and accessing the resources they need to achieve their educational goals through individual and group advising.
• Promote financial wellness by connecting learners with relevant tools, resources, and campus support.
• Ensure the accurate and timely administration of government financial aid by maintaining learner records, processing funding-related information, and supporting compliance with applicable legislation, policies, and procedures.
• Help resolve funding and account-related issues while contributing to effective reporting and service delivery by working closely with internal partners.
• Build strong relationships with government funding agencies, institutional partners, and colleagues to support positive learner outcomes.
• Contribute to student engagement initiatives, participate in professional networks, stay current on financial aid developments, and support continuous improvement efforts that enhance the learner experience and strengthen financial aid services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level