Financial Aid Advisor - Central Processing Team

Herzing Brand•Milwaukee, WI

19h•Onsite

About The Position

This position involves performing high level customer service and a working knowledge of financial aid, student accounts and registrar regulations and departmental policies and procedures. Herzing University is committed to providing an environment that is free from discrimination and is dedicated to fostering a culture and atmosphere of mutual respect. It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution. It is the university’s practice to recruit and hire without discrimination because of skin color, gender, religion, LGBTQi2+ status, disability status, age, national origin, veteran status, or any other status protected by law. Herzing University prohibits sex-based discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondisciscrimination is located at https://www.herzing.edu/title-ix .

Requirements

Excellent communication and relationship building skills
Well organized with attention to detail
Applicants must be authorized to work for any employer in the U.S. We do not sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

Bachelor’s degree preferred
1-3 Years of Title IV administration experience preferred

Responsibilities

Revise financial aid award packages due to updates such as changes in course schedules, approved breaks, eligibility changes, and other factors.
Troubleshoot disbursement rejects and resolve factors preventing timely disbursement of funding.
Dedication to continuous improvement especially in the areas of student satisfaction and accuracy.
Demonstrate all aspects of the PRICE of Success.
Meet with new students to understand funding needs, provide guidance on completion of the FAFSA and required documents, and review eligibility for funding options including Federal Title IV funds, scholarships, state funding, and military funds.
Utilize financial aid software to review student documents and eligibility criteria to finalize financial aid awards.
Provide gap funding options to students and support students in determining the best option to meet their financial needs and support their educational goals.
Counsel students on financial literacy and wellness topics for the purpose of educating and encouraging responsible borrowing practices.
Manage a student caseload, striving to build relationships and support students in resolving all matters related to their financial aid funding.
Perform regular outreach to students requiring action including needed documents, loan acceptance, and past due balances.