Financial Aid Advisor II

East Texas A&M University • Commerce, TX

13d • Onsite

About The Position

The Financial Aid Advisor II, under direction, processes financial aid that conforms to all Title IV regulations, as well as state and university policies, to eligible East Texas A&M University students. The Financial Aid Advisor II works in support of a work environment that requires a high level of customer service, student advocacy, and financial literacy.

Requirements

• Bachelor’s degree is required.
• One (1) year of related experience.
• Knowledge of work processing and spreadsheet applications is required.
• Effective Oral and written communication skill is required.
• Demonstrated Customer service skills is required.
• Ability to multitask and work cooperatively with others.
• Ability to organize and make decisions independently.
• Ability to travel to high school and community college scholarship programs and other visits throughout Texas is required.
• Ability to work beyond normal office hours and/or work on weekends.
• Occasional overnight travel and evening and weekend work are required.
• Valid driver’s license.
• Ability to lift moderately heavy objects.
• Must be in good standing on any Federal student loans.

Nice To Haves

• Some experience in planning, organizing or working in higher education.
• Bilingual.
• Knowledge of federal, state laws, and East Texas A&M University regulations, practices and procedures pertaining to student financial aid.
• Experience working with enterprise-level software systems, as well as database systems such as Ellucian’s Banner, PeopleSoft, or some other type of database product utilized by institutions of higher learning.

Responsibilities

• Reviews federal and state publications and other communications to continually recommend improvements in the financial aid processes.
• Assist in the development of financial aid operating forms to increase efficiency.
• Assists in the collection of data and preparation of Cost of Attendance budgets.
• Assists with data input and calculations for federal, state and university reporting requirements.
• Performs public speaking responsibilities related to financial aid and assists at outreach events.
• Responsible for data entry related to financial aid and scholarships as applicable to student financial aid.
• Reviews files for general eligibility and satisfactory academic progress.
• Exercises professional judgement regarding student dependency status, special conditions, appeals, budget increases, etc.
• Advises and counsels students regarding financial aid and scholarships, offering a high level of customer service. This includes communications via email, phone calls, virtual and in-person meetings.
• Works assigned exception reports related to financial aid processing.
• Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses and conferences, and attending training and/or courses as required by the Director of Financial Aid.
• Contributes to the overall success of the Division of Enrollment Management and the University by performing all other duties and responsibilities as assigned.

Benefits

• Employee tuition assistance for master’s and doctoral programs.
• Comprehensive benefits package including health, dental, vision, life, and long-term disability insurance.
• ETAMU contributes to employee health and basic life insurance premiums.
• 12-15 days of annual paid holidays , plus up to eight hours of paid sick leave and vacation each month.
• Automatic enrollment in the Teacher Retirement System of Texas (TRS) , with optional additional retirement plans (ORP).
• Physical wellness program and wellness release time for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level