Financial Aid Advisor (Federal Programs)

St. John's University•Queens Campus, NY

1d•Hybrid

About The Position

The Financial Aid Advisor plays a critical role in advancing the University’s commitment to Student Success by ensuring access to financial resources, providing personalized guidance, and collaborating across departments to remove financial barriers that may impact retention and graduation. Under the general direction and reporting to the Sr. Assistant Director of Student Financial Services, the Advisor will assist in the management of key federal aid processes, including the Federal Pell Grant program, TEACH Grant program and federal verification, while delivering exceptional service to a diverse student population.

Requirements

Ability to learn and apply federal, state regulations and university policies in support of the timely delivery of federal student aid.
Ability to work independently and collaboratively in a fast-paced environment.
Excellent attention to detail, multitasking, and prioritization skills.
Ability to manage complex conversations and resolve escalated concerns with empathy and professionalism.
Effective communication and presentation skills (in-person and virtual)
Bachelor’s degree.
Experience with Microsoft Office Suite.
Must be qualified to access Federal Student Aid systems

Nice To Haves

Experience with Ellucian Banner.
Prior experience in higher education

Responsibilities

Collaborate with the Senior Assistant Director and Senior Associate Director to ensure the federal financial aid process is seamless and student - centered.
Maintain a working knowledge of federal and state financial aid regulations and University policies.
Monitor document management workflows to ensure compliance with federal requirements.
Assist with the timely processing, reconciliation, and reporting of the Federal Pell Grant program.
Manage the federal TEACH Grant program, including reconciliation and required reporting.
Support administration of the University’s Course Program of Study (CPOS) process and related aid impacts.
Review and complete federal verification cases for new first - year students, ensuring accuracy and regulatory compliance.
Package financial aid for transfer students admitted for the spring semester.
Exercise strong attention to detail and accountability when reviewing documentation and determining aid eligibility.
Evaluate and apply Professional Judgment for students with special circumstances in accordance with federal guidelines.
Support the equitable delivery of financial aid by accurately assessing individual student financial situations.
Provide individualized financial aid counseling to students and families, including guidance on aid programs and verification requirements.
Serve as Counselor of the Day and provide backup support for the Student Financial Services Center.
Deliver professional, responsive service to students, families, alumni, and external partners.
Utilize data to identify opportunities for operational improvement and increased student engagement.
Partner with Enrollment and other University departments to support holistic student success.
Conduct financial aid presentations, workshops, and virtual sessions on financial aid topics and financial literacy.
Represent Student Financial Services at recruitment and onboarding events, including Open House and Accepted Student Day (evenings and weekends required).
Perform other duties as assigned in support of departmental and institutional goals.
Assist with managing student workers