Financial Aid Advisor Associate

Chemeketa Community College•Salem Campus. Salem, OR

3d•Hybrid

About The Position

Performs service to students and the community regarding Financial Aid and eligibility of funds, assists with federal and state aid applications as well as providing assistance over the phone or in person, collaborates with college staff and external agencies to provide instructions and verification of aid eligibility, may perform specific programmatic functions/processes. Has knowledge of a wide variety of student services, campus programs, and academic requirements, will perform Financial Aid outreach services, resolves student issues with the receipt or disbursement of financial aid or other funds and applicable eligibility. Chemeketa is a proud Hispanic-Serving Institution that aspires to be an inclusive environment where we honor and value the unique contributions of our diverse students, employees, and community. We seek to foster cultural competence and pursue equitable solutions that support all students in achieving their educational goals. If you are interested in joining the work of the college to pursue a supportive and inclusive culture, we encourage you to apply. When applying for this position, please attach the electronic documents listed below. Failure to do so will result in your application being rejected as an incomplete application. Any documents you provide that are not listed will not been seen by the Search Committee. Unofficial Transcripts - A n electronic copy of your academic transcript(s) from an accredited institution which clearly indicate the degree awarded, and any other applicable information, must be attached with your application if you would like it considered as part of your eligibility for the position. Any applicants who earned academic credentials from outside of the United States and wish to use those credits for consideration must also upload an evaluation of college credit earned at the non-U.S. institution.

Requirements

Associate’s Degree or two (2) years of full-time work experience which reflect the knowledge, skills and experience to perform the essential functions listed above.
Knowledge of Applicable local, State and Federal laws and regulations; e.g. FERPA, PCIDSS
Knowledge of Customer service principles
Knowledge of Modern office equipment
Knowledge of Basic Inventory control principles
Skills in Providing customer service
Skills in Using computers and applicable software
Skills in Interpersonal skills as applied to interaction with students, coworkers, supervisor, the general Public, etc. sufficient to exchange or convey information and to receive direction
Bicultural/multicultural skills sufficient to select appropriate behaviors, values and attitudes within different cultures during interactions with others
Ability to Work independently with accuracy and speed
Ability to Deal effectively and personably with students, staff, community organization and the public

Nice To Haves

Banner experience
One year of financial support experience

Responsibilities

Provides information and responds to current and prospective financial aid applicants to advise and provide support regarding state and federal financial aid opportunities, processing, eligibility requirements and qualifications, and available resources.
Collaborates with other departments, such as Business Services and Enrollment/Student Services, to resolve issues and provide accurate financial aid information to prospective and enrolled students
Assigned specific processes or tasks to review and determine appropriate resolving over awards and external/internal resources, generate student communications: FAFSA/ORSAA eligibility and verification/awards; determine Loan level eligibility each term, specific outcome of appeals (Maximum timeframe, Professional Judgment, and Request for Changes, etc.)
Verifies completeness and accuracy of student information, confirms student’s income and living situations; correlates information for federal tax returns, and Free Application for Federal Student Aid (FAFSA); Perform federal need analysis, and verify the accuracy of information submitted on the FAFSA
Reviews and processes appeals from students who fail to meet satisfactory academic progress for students receiving Financial Aid Benefits; notifies students of result of appeal
Uses knowledge of, and resources/tools (public website, degree works, etc) to review and determine appropriate outcomes for maximum timeframe appeals.
Processes Professional Judgment appeal requests to determine if student/parents qualify for an adjustment in eligibility.
Exercises Professional Judgment by making adjustments to data elements from appropriate documentation that are appropriate to each student’s situation.
Processes financial aid files according to Federal, State, and institutional policies
Documents communication regarding the student in the student’s (electronic) file
Maintains records that comply with state and federal law
Uses reports and other technologies to determine receipt of eligible financial aid
Research of issues with student or accounting records in Banner, works with staff and management to resolve discrepancies
Use of multiple communication methods and tools, such as email, phone, etc
Uses Degree Works and/or other evaluative methods for financial aid processing and student success
Uses Banner Student Information System and Student Forms/Campus Logic to complete daily work, including assisting other departments and areas of the college
Use and knowledge of federal & state systems (COD, NSLDS, FAA Access, OSAC portal, etc) in the processing of federal and state aid programs
Participates in the continual review of college guidelines and processes relating to financial aid, student accounts, and recommends changes as necessary
Conducts face-to-face and virtual financial aid workshops and presentations on campus and in the community for students, prospective students, and college staff
Trains financial aid staff in services or department functions as needed
Participates in annual Financial Aid program training; including reviewing changes to program policies and procedures as well as new laws governing the administration of Financial Aid programs
Maintains active participation in professional organizations and continuing education
Trains with and assist School Certifying Official with veterans’ education benefits
Embraces diversity and actively collaborates effectively with a variety of students, staff and the public from diverse cultural, social, economic and educational backgrounds
Problem solve and manage sensitive information with the appropriate awareness of FERPA standards; maintain confidentially and sensitivity to the privacy needs of students
Participates in recruitment and retention of students at an individual and institutional level in promotion of student success
Embraces, understands and uses appropriate technology tools to accomplish job functions
Provides high quality, effective service to internal and external customers through continuous improvement and adoption of lean office practices