Financial Advocate

Wayne Health•Southfield, MI

2d•Hybrid

About The Position

Develop and facilitate payment plans for medical expenses; coordinate with patients and insurers. Interact with patients, physicians, and other members of a multi-disciplinary clinical team to create an exceptional patient experience. Performs administrative duties with patient registration operations in designated outpatient clinic settings.

Requirements

High school diploma or equivalent required.
Strong interpersonal skills, with the ability to handle sensitive financial discussions empathetically.
Ability to communicate effectively, both verbally and in writing, and have a high level of customer service skills.
Knowledge of insurance policies, billing practices, and financial aid programs including insurance EOB/COB.
Proficiency in electronic medical records (EMR) and billing systems.
Attention to detail, organizational skills, and ability to work in a fast-paced environment.
Ability to work independently.
Compliance with Department Health and Safety policies and procedures.

Nice To Haves

Associate or Bachelor’s degree in a related field preferred.
Experience in third-party billing preferred.
Knowledge of medical terminology is preferred.
Travel to other locations if needed.

Responsibilities

Manage self-pay accounts, follow up on outstanding balances, and arrange payment plans in line with policy.
Provide pre-treatment cost estimates and explain deductibles, coinsurance, and co-payments to patients.
Confirm insurance eligibility, benefits, and coverage limits before services are rendered.
Resolve coverage disputes and obtain necessary authorizations.
Support check-in and check-out processes for patients and schedule appointments/fill in when needed.
Weekly deposits for Wayne Health departments as needed.
Performs other related duties as assigned.