Financial Advocate - Patient Experience - Full Time - In person

SolutionHealth • Manchester, NH

9d • Onsite

About The Position

Elliot Hospital takes great pride in ensuring our patients are provided with as many resources as we can provide. This team works to ensure our community has affordable access to healthcare. If you are a compassionate individual, and this sounds like you, please consider applying for our opening. To provide superior service excellence and promote the Elliot Experience to all who access the Elliot Health System. Financial Advocates are members of the Patient Access team dedicated to assisting patients in obtaining financial assistance in the form of state and federal programs, NHHAN, and/or Elliot Health System Charity Care. Financial Advocates identify and assist patients who are unable to pay their estimated patient financial responsibility prior to treatment and establish payment plans within Elliot Health System guidelines.

Requirements

• High school diploma or GED
• A minimum of 3 years of experience in a healthcare setting as a Patient Access Financial Counseling, Patient Financial Services Collections, Healthcare Financial Counseling, or Healthcare Collection Agency

Responsibilities

• Understands and articulates the Elliot Health System’s financial protocols, including collection of patient financial responsibility amounts, Medicaid eligibility referrals, Charity Care assistance, payment plans, and self pay discounts
• Interprets insurance verification information to estimate patient financial responsibility amounts for scheduled services and inpatient stays
• Communicates patient’s medical coverage and benefits, non-covered services, and patient financial responsibilities to guarantors within established turnaround times
• Collects patient financial responsibility amounts including co-payments, co-insurance, deductibles, past due balances and deposits from in-house patients, scheduled outpatients, ED, and Urgent Care patients as per the EHS Point of Service Collections guidelines

Benefits

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short term, long term disability, Accident insurance, & life insurance
• Tuition Reimbursement
• Referral bonuses
• Accrued earned time for full-time & part-time employees
• 403b Retirement plans, with generous employer contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED