Financial Advisor

SECU • Burnsville, IL

36d • Hybrid

About The Position

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! Performance Expectations and Essential Responsibilities Proficiently works to meet members’ financial needs by helping them to understand, obtain, and maintain financial advisory solutions as needed to meet the members’ financial goals, objectives, and needs. Interacts with members in an advisory capacity, more proactively helping them to identify suitable financial products to fit their overall financial plan. Develops on-going relationships with members through frequent communication and education, utilizing multiple delivery channels to ensure recommended solutions remain suitable to meet their changing financial needs. Coordinates and engages other specialists as needed to assist with complex scenarios and ensure member needs are being met holistically. Provides support and guidance to newer/less experiences FAS Specialists Helps train member-facing employees on financial advisory services to help facilitate quality referrals. Utilizes SECU technology, marketing campaigns, lead platforms, referrals, and member branch visits to achieve daily activity levels that align with productivity benchmarks as communicated by management. Works independently and successfully achieves expected activity productivity levels as defined by management with limited need for guidance and oversight. Frequently communicates with management about activities and results within assigned area. Actively looks for ways to improve the overall process of the delivery of financial advisory services and relays suggestions to management. Consistently demonstrates a strong understanding and effectively be able to navigate SECU operational systems, life insurance software, NetX 360, Envestnet and new systems as introduced in the future. Comply with all Credit Union policies and regulatory requirements. Ensure all member information remains confidential and members’ accounts are accessed for business purposes only. Follow all security and control procedures. Consistently greets and assists members in a courteous, professional, and timely manner through all service channels – in-person, phone, and digital communication. Demonstrated willingness to actively work with management team to strengthen proficiency in member service delivery. Ensure that proper identification of members is taking place and all actions are compliant with SECU’s Member Information Security Procedure (MISP). Willing to assist in other areas of the operation as needed. Professionally interact with other departments to facilitate member requests. Consistently maintains acceptable performance level based on Key Performance Indicators (KPI’s) and achieves and maintains standards as directed by management. Regular attendance and punctuality are mandatory. Soft skills and call quality consistently maintained at an acceptable level. Specialists in the FAS Contact Center will consistently demonstrate a strong understanding of CXOne platform and Will be available in member facing skill sets as determined by management. Consistently demonstrates current and comprehensive knowledge of credit union products and services and regularly provides quality referrals. Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor. Complete all required quarterly training courses, continuing education & other training assigned by management.

Requirements

• Four-year degree with preferred fields in financial planning, finance, wealth management, math or a related field (or an additional 2 years of experience as a licensed Investment or Trust Representative or related position in lieu of degree).
• Life insurance license or obtain within 2 months of hire.
• Fully licensed in Investments (SIE/6/63/65 OR SIE/7/66) OR hold the ATFA designation.
• 2+ years of experience as an Insurance, Investment or Trust Representative or a similar position.
• Comfortable acting in an advisory capacity with the ability to have informed conversations with members on various financial planning topics and provide holistic guidance.
• Some experience in the credit union or financial services industry is preferred.
• Must maintain all required licenses after obtaining them and satisfy all continuing education requirements.
• Demonstrated ability to work independently and as part of a team.
• Excellent critical thinking skills, problem-solving skills, and good judgment.
• Excellent written and verbal communication skills.
• Self-motivated.
• Aptitude for meeting people, developing member confidence, respect of members and co-workers, trust in Credit Union.
• Ability to quickly adapt to changes in daily work based on immediate needs.
• Strong multi-tasking and organizational skills.
• Discreet in performance of duties and hold information about member accounts in strict confidence.
• Possess vehicle and valid driver’s license.

Nice To Haves

• Certified Financial Planner™ or similar designation a plus.

Responsibilities

• Meet members’ financial needs by helping them to understand, obtain, and maintain financial advisory solutions.
• Interact with members in an advisory capacity, helping them identify suitable financial products.
• Develop ongoing relationships with members through communication and education.
• Coordinate and engage other specialists for complex scenarios.
• Provide support and guidance to newer/less experienced FAS Specialists.
• Train member-facing employees on financial advisory services.
• Utilize SECU technology, marketing campaigns, lead platforms, referrals, and member branch visits to achieve daily activity levels.
• Work independently and achieve expected activity productivity levels with limited need for guidance.
• Communicate with management about activities and results.
• Look for ways to improve the delivery of financial advisory services and relay suggestions to management.
• Demonstrate a strong understanding and navigate SECU operational systems, life insurance software, NetX 360, Envestnet, and new systems.
• Comply with all Credit Union policies and regulatory requirements.
• Ensure member information remains confidential and accounts are accessed for business purposes only.
• Follow all security and control procedures.
• Greet and assist members in a courteous, professional, and timely manner through all service channels.
• Work with management to strengthen proficiency in member service delivery.
• Ensure proper identification of members and compliance with SECU’s Member Information Security Procedure (MISP).
• Assist in other areas of the operation as needed.
• Interact professionally with other departments to facilitate member requests.
• Maintain acceptable performance levels based on Key Performance Indicators (KPI’s).
• Demonstrate a strong understanding of the CXOne platform.
• Be available in member facing skill sets as determined by management.
• Demonstrate current and comprehensive knowledge of credit union products and services.
• Provide quality referrals.
• Exhibit a positive attitude toward members and teammates.
• Maintain professional appearance and demeanor.
• Complete all required quarterly training courses, continuing education & other training assigned by management.
• Work additional hours when necessary.
• Complete training, modules and education as directed by management.
• Speak English fluently.
• Cooperate and collaborate with co-workers.
• Be cordial in all interactions with members and co-workers.
• Engage in ongoing training and professional development.
• Adhere to the work schedule and attendance policy.
• Travel for training may be required.

Benefits

• Equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
• Not-for-profit, member-owned financial cooperative with a "Do the Right Thing" mission and a goal of helping people in our community.
• Values the differences in our staff and in our North Carolina communities.
• Believes that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level