Financial Accounts Technician

Veterans Health Administration • Las Vegas, NV

1d • Onsite

About The Position

This position is located within the Consolidated Patient Account Center (CPAC) at the Las Vegas, NV VA Medical Center in North Las Vegas, Nevada. CPAC provides business services in support of Veterans Integrated Service Network (VISN) and VA Medical Center operations. The position supports accounts receivable management, collections, medical and pharmacy claims processing, billing and collections, customer service, financial and performance reporting, insurance identification and verification, and quality assurance.

The technician reviews accounts receivable records, debt cases, and supporting documentation for accuracy and compliance with VA policies and federal regulations. The role conducts debt collection follow-up, researches and resolves discrepancies, evaluates repayment and other collection options, and reviews recoupment requests. It audits billing documents, investigates third-party liability cases, analyzes medical, insurance, and legal records, and coordinates with beneficiaries, insurers, vendors, internal departments, and legal counsel. The technician also prepares records for refunds and account adjustments, reconciles data between VistA and financial management systems, monitors collection reports, updates financial systems, and maintains case files.

This is not a virtual position. The employee must live within or be willing to relocate within a commutable distance of the duty location. The position may be authorized for telework; eligibility will be discussed during the interview. The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The work may require some standing, walking, bending, or sitting, but there are no special physical demands.

Requirements

• One year of specialized experience equivalent to at least the GS-05 grade level.
• Specialized experience must demonstrate knowledge and skills related to the position; examples include maintaining financial records, case files, and supporting documentation; communicating with stakeholders to resolve routine billing questions; performing basic data entry and filing; and verifying forms and supporting documents for completeness.
• The resume must provide complete information for each job, such as employment dates, duties performed, and total hours worked per week.
• U.S. citizenship is required.
• Selective Service registration is required for males born after December 31, 1959.
• Applicants must complete the required application steps and online assessment.
• Selected applicants are subject to a background/security investigation and must complete online onboarding and provide acceptable identification.
• Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
• A one-year probationary period is required.
• Must live within or be willing to relocate within a commutable distance of the duty location.

Responsibilities

• Review accounts receivable records, debt cases, and supporting documentation for accuracy and compliance with VA policies and federal regulations.
• Perform debt collection activities, including follow-up contacts and notices, while maintaining due-process requirements.
• Research, analyze, and resolve accounts receivable discrepancies and determine appropriate collection actions.
• Evaluate repayment options, compromises, write-offs, and referral actions using case documentation and financial data.
• Review and validate recoupment requests against insurance, eligibility, and billing records.
• Audit billing and collection documents for errors, omissions, duplication, and inconsistencies.
• Investigate third-party liability cases, including tort, workers’ compensation, and auto claims, to support recovery determinations.
• Analyze medical, insurance, and legal documentation to determine collection actions and case outcomes.
• Coordinate with beneficiaries, insurance carriers, vendors, and internal departments to resolve account issues and discrepancies.
• Communicate with legal counsel regarding delinquent debts, bankruptcy cases, and enforcement actions.
• Prepare supporting documentation for refunds, adjustments, write-offs, and account closures.
• Reconcile accounts receivable data between VistA and financial management systems and correct discrepancies.
• Monitor accounts receivable reports and maintain statistical data on collections, delinquent accounts, and write-offs.
• Update financial systems with case actions, collection status, and account adjustments.
• Maintain supporting documentation and case files for collection and recovery actions.
• Perform other related duties as assigned.

Benefits

• Federal employees and their families have access to a comprehensive benefits package.
• Selected applicants may qualify for credit toward annual leave accrual based on prior work or military service, subject to request and approval before appointment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed