Finance Support Specialist I

City of Eden Prairie • Eden Prairie, MN

3d • $30 - $38 • Onsite

About The Position

The Finance Support Specialist I supports the Finance division, city staff, and
the public by ensuring the reporting of timely and accurate financial
information. The primary position responsibilities and areas of impact are:

Provides excellent customer service to customers who have questions or
changes to their utility bill or account. Investigates customer inquiries,
analyzes account information and resolves questions regarding billed utility
usage and fees on the account. Updates information in the database, including
customer accounts, meter information, meter readings and billing information.
Processes Non-Sufficient Funds (NSF) checks from customers. Processes counter
receipts and credit card transactions including importing of rental license
and animal license receipts. Assists customers with steps for setting up new
construction for residential dwellings for billings by using meter
installation information. Verifies addresses and property identification
numbers.
Assists with generating utility bills and refunds for customers. Assists with
balancing and preparing payments for deposit, processing utility payments,
reviewing account balances, and scanning bills into the utility billing
system.
Reimburses city employee expenses from petty cash. Maintains the assigned
money amount in petty cash. Processes and collects monthly recurring invoices
and invoices for various departments. Processes and codes legal invoices and
routes to the various departments for their coding and approval. Recalculates
Duty Crew (Fire) payroll and enters journal entries into finance software.
Completes Automatic Clearing House (ACH)/ Electronic Funds Transfer
(EFT)/Wire Transfers into the finance software.
Provides back up support to Utility Billing Specialist II and Accounts
Payable positions.

While these areas are the primary focus of the position, we believe strongly in
teamwork and employees will be called upon to perform a variety of duties as a
part of their role with the City.

Requirements

• High School Diploma or equivalent (G.E.D.) is required.
• Minimum of two years of relevant work experience is required.
• Experience handling and/or receipting cash is required.
• Proficiency in Microsoft Office (Word, Excel, and Outlook) and ten key is required.
• Working on spreadsheets and using the financial software requires extended use of a keyboard. Work interruptions are frequent. Most work is performed in a normal office environment. The job may involve dealing with and calming individuals who are emotionally charged over an issue.
• Candidates must successfully complete and pass the City’s evaluation of the pre-employment process prior to their first day of employment. Pre-employment processes for this position include professional reference checks, background check and work history verification.

Nice To Haves

• Technical certificate or associate’s degree or higher in a related field is preferred.
• Experience working in a public sector position and/or experience working in a utility administration and billing position is preferred.

Responsibilities

• Provides excellent customer service to customers who have questions or changes to their utility bill or account. Investigates customer inquiries, analyzes account information and resolves questions regarding billed utility usage and fees on the account. Updates information in the database, including customer accounts, meter information, meter readings and billing information. Processes Non-Sufficient Funds (NSF) checks from customers. Processes counter receipts and credit card transactions including importing of rental license and animal license receipts. Assists customers with steps for setting up new construction for residential dwellings for billings by using meter installation information. Verifies addresses and property identification numbers.
• Assists with generating utility bills and refunds for customers. Assists with balancing and preparing payments for deposit, processing utility payments, reviewing account balances, and scanning bills into the utility billing system.
• Reimburses city employee expenses from petty cash. Maintains the assigned money amount in petty cash. Processes and collects monthly recurring invoices and invoices for various departments. Processes and codes legal invoices and routes to the various departments for their coding and approval. Recalculates Duty Crew (Fire) payroll and enters journal entries into finance software. Completes Automatic Clearing House (ACH)/ Electronic Funds Transfer (EFT)/Wire Transfers into the finance software.
• Provides back up support to Utility Billing Specialist II and Accounts Payable positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED