Finance Support Specialist I

City of Eden Prairie•Eden Prairie, MN

2d•$30 - $38•Onsite

About The Position

The Finance Support Specialist I supports the Finance division, city staff, and the public by ensuring the reporting of timely and accurate financial information. The primary position responsibilities and areas of impact are: Provides excellent customer service to customers who have questions or changes to their utility bill or account. Investigates customer inquiries, analyzes account information and resolves questions regarding billed utility usage and fees on the account. Updates information in the database, including customer accounts, meter information, meter readings and billing information. Processes Non-Sufficient Funds (NSF) checks from customers. Processes counter receipts and credit card transactions including importing of rental license and animal license receipts. Assists customers with steps for setting up new construction for residential dwellings for billings by using meter installation information. Verifies addresses and property identification numbers. Assists with generating utility bills and refunds for customers. Assists with balancing and preparing payments for deposit, processing utility payments, reviewing account balances, and scanning bills into the utility billing system. Reimburses city employee expenses from petty cash. Maintains the assigned money amount in petty cash. Processes and collects monthly recurring invoices and invoices for various departments. Processes and codes legal invoices and routes to the various departments for their coding and approval. Recalculates Duty Crew (Fire) payroll and enters journal entries into finance software. Completes Automatic Clearing House (ACH)/ Electronic Funds Transfer (EFT)/Wire Transfers into the finance software. Provides back up support to Utility Billing Specialist II and Accounts Payable positions. While these areas are the primary focus of the position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as a part of their role with the City.

Requirements

High School Diploma or equivalent (G.E.D.) is required.
Minimum of two years of relevant work experience is required.
Experience handling and/or receipting cash is required.
Proficiency in Microsoft Office (Word, Excel, and Outlook) and ten key is required.
Working on spreadsheets and using the financial software requires extended use of a keyboard.
Candidates must successfully complete and pass the City’s evaluation of the pre-employment process prior to their first day of employment.
Pre-employment processes for this position include professional reference checks, background check and work history verification.
Accountability: Follows through on commitments. Focuses on appropriate tasks throughout the shift. Is prepared and punctual to all scheduled shifts. Actions and words are in sync. Follows all policies and procedures. Takes responsibility for actions. Shares the right information. Maintains confidentiality.
Attention to Detail: Produces work that includes minimal errors. Spends the necessary time to review work. Ensures high quality and best product is delivered.
Organization: Able to keep activities, responsibilities, and tasks moving along to achieve results in a timely manner. Keeps things neat and orderly. Utilizes tools for efficiency. Plans ahead according to the task/project/work deadlines.
Planning: Thinks ahead to determine how long a task or project is expected to take. Lays out tasks ahead of time to accomplish the goal. Breaks down work in process steps. Considers who and what will impact others.
Process Management: Knows how to get things done within an organization. Understands who to partner with to maximize efficiency. Establishes and utilizes checklists and tools to ensure consistency when completing tasks. Can simplify a process so the least number of steps are completed while still producing a high-quality product. Informs others of the established process so impacting areas are working together.
Technical Learning: Consistently achieves the technical knowledge necessary to be effective. Stays up to date with laws, statutes, industry standards, organization, and product information. Able to learn and apply knowledge to work. Utilizes technology to achieve goals/results.

Nice To Haves

Technical certificate or associate’s degree or higher in a related field is preferred.
Experience working in a public sector position and/or experience working in a utility administration and billing position is preferred.

Responsibilities

Provides excellent customer service to customers who have questions or changes to their utility bill or account.
Investigates customer inquiries, analyzes account information and resolves questions regarding billed utility usage and fees on the account.
Updates information in the database, including customer accounts, meter information, meter readings and billing information.
Processes Non-Sufficient Funds (NSF) checks from customers.
Processes counter receipts and credit card transactions including importing of rental license and animal license receipts.
Assists customers with steps for setting up new construction for residential dwellings for billings by using meter installation information.
Verifies addresses and property identification numbers.
Assists with generating utility bills and refunds for customers.
Assists with balancing and preparing payments for deposit, processing utility payments, reviewing account balances, and scanning bills into the utility billing system.
Reimburses city employee expenses from petty cash.
Maintains the assigned money amount in petty cash.
Processes and collects monthly recurring invoices and invoices for various departments.
Processes and codes legal invoices and routes to the various departments for their coding and approval.
Recalculates Duty Crew (Fire) payroll and enters journal entries into finance software.
Completes Automatic Clearing House (ACH)/ Electronic Funds Transfer (EFT)/Wire Transfers into the finance software.
Provides back up support to Utility Billing Specialist II and Accounts Payable positions.