Finance & Sales Operations Manager

Roberts Resorts•Austin, TX

20h•Onsite

About The Position

The Finance & Sales Operations Manager provides hands-on administrative and financial coordination for the home sales process from executed contract through financing, closing, title, and move-in, ensuring transactions are accurate, compliant, and completed on time. Roberts Resorts & Communities operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfilling dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 families. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.

Requirements

Administrative Ownership: Takes responsibility for assigned transaction files, trackers, documentation, and follow-up from executed sale through move-in.
Financial and Document Fluency: Works confidently with loan documents, funding requirements, closing records, commissions, and sales reports while knowing when to escalate financial decisions.
Communication and Customer Service: Communicates clearly, professionally, and promptly with buyers, lenders, vendors, sales professionals, and internal stakeholders.
Organization and Attention to Detail: Maintains accurate records, complete transaction files, reliable trackers, and deadline-driven follow-up across multiple active sales.
Problem Solving: Identifies missing information, conflicting data, and process delays; resolves routine issues and escalates exceptions appropriately.
3+ years of experience in sales administration, transaction coordination, office operations, finance administration, loan processing, escrow/title support, or a related role preferred.
Experience coordinating document-intensive, deadline-driven processes; exposure to consumer lending, manufactured housing, real estate closings, title, or escrow is strongly preferred.

Responsibilities

Manage post-sale transactions from executed contract through financing, closing, title, and move-in, tracking deadlines and resolving or escalating delays.
Coordinate with lenders on finance files, loan conditions, approvals, documentation requests, and funding requirements.
Prepare and coordinate closing documents, funding confirmations, title processing, and required compliance documentation.
Maintain accurate national inventory records and prepare sales reporting for pipeline activity, pending transactions, closings, and move-ins.
Manage homeowner warranty communications and coordinate manufacturer or vendor bill backs through documentation, follow-up, and resolution.
Support sales administration through contract management, commission backup, licensing and compliance tracking, document collection, reporting, and organized sales files.
Partner with Sales, Operations, Construction, Accounting, lenders, title partners, vendors, and community teams to keep transactions accurate, compliant, and moving forward.