Finance Rep-Revenue Cycle-Hybrid

Mayo Clinic•Rochester, MN

6d•$22 - $34•Hybrid

About The Position

Mayo Clinic is a top-ranked healthcare provider dedicated to putting patients first and investing in its employees with competitive compensation and comprehensive benefits. This hybrid position requires the employee to be located within 100 miles of any Mayo Clinic campus for on-site expectations. The role involves collecting, reviewing, and documenting patient and payer information for revenue cycles, managing account receivables, and resolving billing and payment issues. The Finance Rep will interpret and apply Mayo Clinic policies, document interactions, and utilize excellent customer service and negotiation skills to ensure optimal reimbursement.

Requirements

HS Diploma or equivalent and 4 years of relevant experience in finance, collections, customer service, insurance and/or health care environment OR Bachelor's degree is required.
This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.

Nice To Haves

Bachelor's degree in business or health care field preferred.
Exceptional customer service skills and the ability to build and maintain positive relationships with outside vendors, hospitals, and accounts payable departments.
Strong verbal and written communication abilities are essential for effectively resolving account inquiries, coordinating with internal and external stakeholders, and delivering a high level of customer support.
A solid understanding of accounts receivable processes, including aged account collections, invoicing, and credit balance management, is preferred.
Highly organized, detail-oriented, and capable of efficiently navigating multiple systems and websites while managing competing priorities.
NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.
Experience as a Financial Representative is preferred.
Healthcare Financial Management Association (HFMA) Certification Preferred.

Responsibilities

Collects, reviews, discusses, and documents demographic, insurance, and financial information with patients and payers for Mayo Clinic Arizona, Jacksonville and Rochester Revenue Cycles.
Responsible for management and collection of Mayo Clinic Account Receivables through the use of automated systems and revenue cycle processes.
Responds to and resolves a variety of account, billing and payment issues from patients and customers.
Follows approved guidelines and policies regarding routine patient and payer interactions.
Makes independent decisions that require individual and/or team analysis, reasoning, and problem solving.
Interprets, applies and communicates Mayo Clinic policies regarding medical and financial aspects of patient care to assure optimal reimbursement for both the patient and Mayo Clinic.
Accurately documents interactions and interprets interactions documented by others.
Must have excellent customer service skills and possess the ability to negotiate payment reimbursement from patients and third party payers, via incoming and outgoing phone calls or face to face interactions.