Finance & Renewals Associate (Hybrid)

GoLinks•San Jose, CA

11d•Hybrid

About The Position

At GoLinks, we’re all about making work simpler and more efficient for teams and individuals. Our tools—GoLinks, GoProfiles, and GoSearch—help streamline workflows, giving instant access to key knowledge for building products, collaborating between teams, and supporting customers. As a remote-first, fast-moving startup, we quickly adapt and respond to our users’ needs. We’re looking for passionate team members who value innovation, excellence, and growth as much as we do. About the role We are seeking a detail-oriented and customer-focused Finance & Renewals Associate to support our subscription billing, renewal operations, and customer engagement processes. In this role, you will manage end-to-end contract renewals, ensure accurate billing, and collaborate with cross-functional teams to drive customer retention and financial accuracy. This position is ideal for someone who thrives in a fast-paced environment and enjoys both analytical and customer-facing work. This is a hybrid role located in San Jose, CA.

Requirements

Bachelor’s degree in Finance, Accounting, Business Administration, or related field (or equivalent experience).
0–2 years of experience in Finance operations, Renewals, Billing, or Sales Operations (SaaS or subscription business preferred).
Strong analytical, organizational, and problem-solving skills.
Excellent communication skills and customer-oriented mindset.
High attention to detail and ability to manage multiple timelines simultaneously.

Nice To Haves

Salesforce, Stripe, Quickbooks experience is a plus.

Responsibilities

Accounts Payable and Receivable Management: Handling day-to-day operations of accounts payable and receivable, including processing invoices, monitoring payments, and managing collections.
Managing Renewals Pipeline: Tracking existing maintenance or service contracts, forecasting upcoming renewals, and ensuring a seamless renewal process.
Customer Engagement: Interacting with customers via phone and email to discuss contract terms, address objections, and maintain strong relationships to drive loyalty and retention.
Data Analysis and Reporting: Utilizing data to identify renewal risks, generate reports, and use CRM platforms (like Salesforce) to ensure accurate sales forecasting and workflow streamlining.
Process Improvement: Identifying opportunities to streamline financial and renewal processes, assisting in the development and implementation of new policies and procedures, and contributing to efficiency initiatives.