Associate Renewals Manager

Workiva Inc.

1d•Remote

About The Position

The Associate Renewals Manager works directly with existing Workiva customers while building a book of business. The Associate Renewals Manager will focus on renewing subscriptions and services on-time while providing the highest level of customer service throughout the entire quote-to-cash cycle. You will bring effective time management skills to the role, and a growth attitude as you obtain mastery of coordinating, defining, and executing renewal strategies and messaging. You will build relationships with Sales, Accounting, Legal, and Customer Success in managing subscriptions and supporting Workiva’s renewal strategy and process.

Requirements

High school/secondary school education
1 year of related experience in SaaS sales or renewals
Ability to work from home and be self-directed; scheduling own appointments
Excellent time management and territory management skills
Reliable internet access for any period of time working remotely, not in a Workiva office

Nice To Haves

Associate’s degree
Basic knowledge of accounting
Basic knowledge of Software as a Service business model
Force Management training is a plus

Responsibilities

Support existing programs to maximize company revenue and resolve customer-related contract issues
Be a point of contact with Account Managers to proactively coordinate subscription opportunities and/or resolve issues that may hinder them from maintaining a relationship with Workiva
Uncover accounts that may be at risk and develop plans to mitigate and bring them to closure
Use the facts found in the needs analysis phase to present a compelling demonstration of the Workiva suite of products and services to create a customer belief that they must have Workiva products
Naturally lead the renewal sales process to a close by understanding the competitive landscape and demonstrating Workiva's superior value proposition
Review and validate installed base reports
Collaborate with internal teams to gather information to pursue accounts for renewal
Maintain strong customer relationships to help grow the business
Update customer relationship management tools regularly and timely manner
Provide consistent and accurate forward-looking information through pipeline analysis
Plan and execute sales strategy with purposeful action to complete the sale and optimize profits
Prioritize selling activities and follow through in a timely fashion
Communicate regularly with a base of accounts that have the potential to increase subscriptions or XBRL services