Renewals Associate II

OneTrust•Atlanta, GA

11d•Hybrid

About The Position

As a Renewals Associate II, you are an emerging expert in renewal strategy and execution. You’ll manage a growing portfolio of customers, driving retention and ensuring high forecasting accuracy across each renewal. You’ll partner cross-functionally to deliver frictionless renewal experiences and proactively identify churn risks and expansion signals.

Requirements

2+ years of renewal, sales, or customer-facing experience
Proven ability to manage renewal negotiations and forecasting in a CRM (Salesforce preferred)
Basic understanding of SaaS contracting and financial principles
High proficiency in written and verbal communication

Nice To Haves

BA/BS in Business, Communications, or a related field preferred

Responsibilities

Own a mid-size to large portfolio within the Commercial Business Unit of customer renewals across various verticals and sizes, managing full-cycle renewals with increasing autonomy.
Leverage data and customer engagement insights to forecast renewal outcomes accurately and mitigate risk early.
Drive timely renewals by coordinating with Sales, Customer Success, Legal, and Finance, with particular attention to expansion potential or complex contracts.
Manage contract negotiations in a consultative manner, aligned with company goals and customer value.
Deliver a white-glove customer experience at renewal, communicating proactively and clearly with all stakeholders.
Partner with the forecasting and operations teams to refine renewal metrics and reporting accuracy.
Help coach and support Renewal Associates I, sharing best practices and renewal strategies.