Finance Operations Support Specialist (42717)
About The Position
Goodwill Industries of Central Florida is a dynamic and growing organization that is transforming lives through a high-impact social enterprise model focused on our mission of Building Lives That Work. In the past six years, our revenues, which come primarily from retail operations, have more than doubled, from $65 million to $135 million. This greatly expands our ability to invest in improving people’s lives. Serving multiple counties across Central Florida, the organization operates a diversified platform spanning retail operations, mission services, workforce development, and real estate investment, with increasing scale, complexity, and strategic reach. We are looking for a Finance Operations Support Specialist who will be key to supporting our continued success and growth. The Finance Operations Support Specialist provides high-volume administrative and systems support to the Finance Department and select organization-wide functions. This role is responsible for executing standardized processes, maintaining system data integrity, and supporting coordination across purchasing, vendor setup, compliance tracking, and departmental administrative activities. This position is designed as a support role within established workflows, with a strong focus on accuracy, organization, and timely execution.
Requirements
- Workflow Management & Prioritization – manages high-volume requests, effectively prioritizes work, and ensures timely, accurate completion within established processes.
- Communication & Professionalism – communicates clearly and concisely across departments with a strong customer service mindset.
- Organization, Follow-Through & Documentation – maintains strong task ownership, ensures items are completed fully and on time, and documents procedures to support consistency and scalability.
- Data Accuracy & Systems Aptitude – maintains high data integrity while effectively navigating and learning multiple systems.
- Process Discipline & Initiative – consistently follows established workflows while proactively identifying gaps and escalating appropriately.
Responsibilities
- Manage and prioritize incoming requests across multiple channels (Helpdesk, email, internal requests), ensuring timely response and appropriate routing based on established workflows.
- Support store dispute resolution by gathering documentation and coordinating next steps.
- Maintain and update training materials and assist with onboarding new staff.
- Monitor and manage shared inbox workflows, prioritizing and routing requests in alignment with established processes.
- Create and maintain vendor records ensuring approvals are complete.
- Support requisition entry and routing.
- Maintain separation of duties between vendor setup and invoice processing.
- Assist with vendor data clean-up.
- Create and maintain contracts, projects, and agreements.
- Assist with project updates and closures.
- Provide basic system support and training.
- Assist with Budget Book compilation.
- Prepare data for 1099 reporting.
- Assist with audit documentation requests.
- Maintain user access based on approved requests.
- Perform periodic access reviews.
- Support system users and coordinate issue resolution.
- Provide administrative support for LeaseQuery, including user access maintenance, lease data entry and updates based on approved documentation.
- Manage WEX vehicle accounts.
- Maintain vehicle title records and renewals.
- Asset reporting maintenance for company vehicles.
- Support tax exemption filings and renewals.
- Track business tax receipts.
- Prepare unclaimed property submissions.
- Assist with periodic regulatory reporting.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
