About The Position
Join a team helping healthcare organizations improve financial operations through trusted software solutions. You'll work directly with clients, contribute to product enhancements, and support improvements in reporting, analytics, and business processes. MediSolution is seeking an Implementation and Support Consultant with a solid background in financial processing and reporting within the healthcare industry. Responsibilities include client support, overall project management, implementation, client training, demonstration, program documentation, and product testing. The ideal candidate must be a team player with strong people skills, self-learning skills, and share a dedication to the latest technologies and techniques - including AI-enabled tools that streamline support, reporting, and implementation work. To excel in this role, you'll need to have an analytical mind and a passion for digging into the details to find unique solutions to complex problems. You'll need to be able to leverage your natural curiosity to help you thrive in ambiguity and tackle problems.
Requirements
- CPA (Chartered Professional Accountant) designation
- Minimum 5 years of financial processing experience, understanding of business processes and reporting requirements
- Ability to handle client inquiries, requests, and complaints in an efficient, effective, and professional manner
- Proficiency with Microsoft Office, Excel-based reporting tools, report writing, and business applications
- Excellent troubleshooting and analytical problem-solving skills
- Experience using SQL or similar data modeling
- Practical experience using AI tools in a professional setting to support tasks such as data analysis, documentation, or client communication
- Comfort learning and adopting new AI-enabled features within enterprise or financial software applications
- Superior oral, written, and presentation skills are required
- Strong organizational and time management skills, with the ability to manage competing priorities and timelines
- Ability to work independently, as well as in a team environment
Nice To Haves
- Previous experience with finance systems, reporting, and workflows within the healthcare industry, including General Ledger, Accounts Payable, Accounts Receivable, and Asset Management
- ERP implementation or support experience
- Knowledge of financial reporting, analytics, and dashboard creation
- Exposure to AI-driven or predictive analytics for financial forecasting, anomaly detection, or automated reporting
- Familiarity with prompt engineering or configuring AI assistants to support internal documentation and client-facing knowledge bases
- Thorough understanding of software concepts, interfaces, and technology
- Experience with user acceptance testing
Responsibilities
- Provide high quality support to our clients, ensure we are meeting contractual obligations and maintaining a high level of customer satisfaction and timeliness of resolution
- Communicate to clients when there are changes to the application, and occasionally regulatory and legislative updates
- Implement new customers from start to finish including but not limited to analyzing set up needs, testing, and training
- Provide ongoing customer support including troubleshooting issues and providing application training to new staff, including reporting training on an Excel-based application
- Prepare and keep up to date training documentation and update user guides when needed
- Assist with business development-related activities including the development of proposals, statements of work, and delivery of presentations
- Participate in project planning and implementation
- Develop a deep understanding of the functional / technical features of our applications and use this knowledge to address application-related issues and questions
- Troubleshoot software and implementation issues and provide workaround and functional implementation guidance as needed, completing support cases for clients with a quick turnaround via telephone, email, and/or ticketing system
- Use ticketing system to review tickets, prioritize ticket queue, update and resolve tickets with complete and accurate documentation in a timely and effective manner
- Diagnose and document software issues / bugs, perform the appropriate resolution, and work with other members of the technical support and software development teams to identify and resolve problems in a timely, efficient, and effective manner
- Design new product features alongside members of the software development team, including identifying opportunities to apply AI or automation to improve product functionality and support workflows
- Use AI-powered tools (e.g., generative AI assistants, AI-enabled reporting or analytics features) to accelerate documentation, ticket triage, data analysis, and client-facing communications where appropriate
- Perform other duties as required or assigned
Benefits
- Comprehensive benefit package
- Lifestyle benefits
- 3 weeks of paid vacation starting the first year
- 5 days of personal leave per year
- An RRSP program with employer participation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
