Finance Director - Acura Stevens Creek

United Fidelity Bank • Santa Clara, CA

2d • Onsite

About The Position

As an F&I Manager, you’ll be empowered with the resources and support needed to get every driver into the perfect deal – including a fully transparent selling process and preferred relationships with 30+ lenders. You will welcome customers to the store and transition them from Sales to Finance during their vehicle purchase process. You will work directly with our employees and customers to develop relationships, determine customer financing needs and payment options based on a consultative interview process, and present a fully transparent pricing menu to customers detailing their financing options and products. You will process finance transactions and ensure 100% compliance with all state and federal laws and regulations, follow up with customers to ensure satisfaction, and build rapport with customers to create a base of referrals. You will also set and achieve targeted sales goals, gain superior product knowledge to effectively help customers, and ensure that all administrative processes are handled in a timely fashion and in compliance with company policy. The goal is to provide an exceptional customer experience to drive loyalty.

Requirements

• High school diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Highly detail-oriented and organized
• Demonstrated communication, consultative, interpersonal and organizational skills
• Experience and desire to work with technology
• Valid in-state driver’s license and an acceptable, safe driving record

Nice To Haves

• Prior sales experience preferred but not required

Responsibilities

• Welcome customers to the store and transition them from Sales to Finance during their vehicle purchase process
• Work directly with our employees and customers to develop relationships
• Determine customer financing needs and payment options based on a consultative interview process
• Present a fully transparent pricing menu to customers detailing their financing options and products
• Process finance transactions and ensure 100% compliance with all state and federal laws and regulations
• Follow up with customers to ensure satisfaction
• Build rapport with customers to create a base of referrals
• Set and achieve targeted sales goals
• Gain superior product knowledge to effectively help customers
• Ensure that all administrative processes are handled in a timely fashion and in compliance with company policy
• Provide an exceptional customer experience to drive loyalty

Benefits

• Competitive compensation
• 401k matching
• Health insurance
• Dental insurance
• Vision insurance
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 101-250 employees