Finance Customer Service Representative - FT Temp

Town of Canmore•Canmore, AB

22h•Onsite

About The Position

As a member of the Finance team, the Civic Centre Customer Service Representative is responsible for greeting, welcoming, and providing information and assistance to clients (both internal and external) on the Civic Centre Front Desk. Typical services include responding to a wide variety of inquiries, processing payments, completing forms, data entry and assisting the finance team with administrative support. As a front-line Customer Service Representative, it is an integral part of resident and visitors initial experience with the Town. The successful candidate needs to be approachable, friendly and excel at problem solving. As part of this role, you will build on your customer service and organization skills, duties include responding to inquiries, processing payments, assisting customers with forms and documentation, database entry, and other administrative support as required.

Requirements

High School Diploma or equivalent - Required
Related administrative experience – required
Experience providing customer service and working with people through a variety of media – required
Experience handling professional calls – required
Proficiency with Microsoft office programs (particularly Excel), with the ability to independently create and edit a variety of documents and spreadsheets – required
Aptitude for analytical and mathematical tasks – required
Demonstrated ability to speak and write clearly - required
Demonstrated ability to cope and manage in a multi-tasking environment during busy times – required
Organizational habits to understand, realistically plan for and meet deadlines – required
Demonstrated ability to analyze, investigate, consider and solve problems systematically - required

Nice To Haves

Additional post-secondary education - Asset
Current Standard First Aid, CPR and AED Certification - Asset
Administrative experience in a municipal setting – strong asset
Experience in Accounting - asset
Familiarity with municipal accounting software – asset

Responsibilities

Greets, welcomes, and provides information and assistance to clients (both internal and external) on the Civic Centre Front Desk.
Responds to a wide variety of inquiries.
Processes payments.
Completes forms.
Performs data entry.
Assists the finance team with administrative support.
Quickly acknowledges clients to the Civic Centre.
Establishes rapport and develops positive relationships with internal and external clients.
Responds in a professional and timely manner to inquiries, complaints or suggestions, providing effective follow-up as required.
Ensures accurate information is provided to clients, which may include deferring detailed inquiries to specific departments.
Guides and educates clients regarding town processes and encourages the adoption of new practices.
Diffuses upset clients and defers issues to the appropriate person for resolution if needed.
Provides administrative support to the finance department as requested.
Participates in team meetings for overall team success.
Consistently demonstrates positive, effective communication skills and interactions, and proactively shares pertinent information with the teams.
Works closely as part of the front desk team to ensure the completion of duties and proper coverage.
Trains inexperienced staff on front desk duties when required.
Learns the tasks and procedures of other positions to provide efficient back-up.
Demonstrates a willingness and commitment to learning over time for improved service delivery and organizational efficiency.
Behaves in alignment with Town of Canmore values and workplace policies; identifies when things are out of alignment and acts as an agent for positive change.
Promotes a positive, professional image of the Town of Canmore.
Communicates and addresses issues and concerns as they arise, with the person most appropriate for a full and respectful resolution.
Respectfully offers and receives feedback from teammates.
Manages the central phone line.
Manages various email accounts and ensures timely and accurate information to customers.
Follows established standard operating procedures for safety, customer service, financial transactions, and cash handling.
Accurately receipts payments into the correct software.
Performs reconciliations pertaining to daily cash receipts and electronic deposits.
Administers various forms, including assisting customers in person with online forms.
Assists with the approvals and customer set up of paid parking accounts.
Sells and maintains the inventory of products available for sale to the public.
Maintains proper paperless filing and documentation.
Performs administrative duties related to ordering of supplies, data entry and filing.
Awareness of job-related hazards and compliance with the controls and processes in place.
Ability to recognize hazards and address them in a reasonable manner.
Reports physical problems to the Facilities department for the provision of a safe work environment.
Participates in the Town’s health & safety program and complies with all legislation, policies, directives, procedures and safe work practices relevant to the task being performed.
Works in a manner that is safe for everyone and reports hazards.
Understands and carries out the employee responsibilities as outlined in the Town of Canmore Health & Safety Directive.
Efficiently and professionally manages both in-person and telephone inquiries, often simultaneously and in heavy volumes.
Corresponds in a professional and respectful manner when communicating through email while focusing on grammar and tone.
Communicates pleasantly and tactfully with clients and co-workers.
Identifies where efficiencies can be gained and seeks to improve processes and services.
Is willing to implement alternative solutions to what is commonly done.