Finance Counselor/Registration Clerk III

Mount Desert Island Hospital•Bar Harbor, ME

5d•Onsite

About The Position

To obtain complete and accurate personal, clinical and financial information from patients in an efficient and courteous manner. The MDIH Finance Counselor has a variety of responsibilities including: Insurance specialist, Information gatherer, Collector, Receptionist and Switchboard Operator, Public Relations, Data Entry, Clerical, Pre-admission schedules and coordination of authorizations/pre-certification/referrals. With the assistance of the Patient Access Manager assesses and establishes payment plans (within guidelines), verifies charity care programs qualifiers and investigates other alternative financing. Trainer for new hires and other hospital staff. Provide assistance as a Certified Applications Counselor related to the Patient Protection and Affordable Care Act (PPACA).

Requirements

High School or equivalent with demonstrated registration clerical skills, including excellent spelling, numerical accuracy, strong math aptitude, good communication skills and pleasant manners.
Ability to perform all duties of Registration Clerk I-II-III in addition to admission and pre-registration proven experience in a complex office or hospital setting where attention to detail.
Successful completion of the CMS-Certified Application Counselor (CAC) Curriculum-must be completed within three months of hire.
Strong Healthcare financial customer service skills and interacting with people
Medium to expert skill level using software like Word and Excel
Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
Communicating effectively in writing as appropriate for the needs of the audience.
Prefer prior healthcare experience (Medical Office or Hospital settings).
Experience working in customer service (Face to Face exchanges with customers).
Financial service experience from the point of care perspective.
Proven ability and experience managing multiple work events in a high volume communication environment.
Excellent communication skills to include conflict management, tact, persuasion and problem solving skills.
Demonstrates commitment to Patient Services and performs duties to promote quality patient care and customer satisfaction while promoting safety and cost efficiency.
Ability to train and educate new staff and assist other departments performing registration tasks.
Emotional maturity with excellent customer services skills.
Strong ability to capture details and data enter with high level of accuracy.

Nice To Haves

Prefer college degree or other certification relevant to healthcare settings.
College degree in Coding or Healthcare, may be substituted for work experience.

Responsibilities

Insurance specialist
Information gatherer
Collector
Receptionist and Switchboard Operator
Public Relations
Data Entry
Clerical
Pre-admission schedules and coordination of authorizations/pre-certification/referrals
Assess and establish payment plans (within guidelines)
Verify charity care programs qualifiers
Investigate other alternative financing
Trainer for new hires and other hospital staff
Provide assistance as a Certified Applications Counselor related to the Patient Protection and Affordable Care Act (PPACA)