Finance & Accounting Technician

CAMP Systems International, Inc. • San Diego, CA

9d • Onsite

About The Position

Component Control (a CAMP Systems Company) is in search of a Finance and Accounting Technician who will be responsible for the Finance & Accounting software support function by providing software support as it relates to best practices in accounting; identifying system improvements; upgrading, installing, and configuring systems; onsite, classroom and remote training of end users on the use of the software.

Requirements

• Bachelor’s degree in accounting or equivalent from a four-year college/university; and a minimum of two (2) years related experience and/or training; or equivalent combination of education and experience as Component Control sees fit.
• Exposure/experience in preparing and presenting basic software training information.
• Knowledge and/or experience of aviation industry a plus.
• Bilingual a big plus (Spanish preferred).
• Knowledge of and/or experience in accounting processes strongly preferred.
• Must have the ability to be on-call beyond normal business hours and on weekends. Incumbent will participate in rotational after hours “on call” support on a regular basis.
• Able to assume ownership of issues/problems/projects and resolve in a timely manner.
• Ability to operate independently with a high degree of productivity and reliability.
• Knowledgeable in current networking standards
• Familiar with system administration
• Fluent with Microsoft server 2003 and windows XP/Vista.
• Knowledge of Accounting systems (i.e. QuickBooks, Great Plains).
• Knowledge of client/server software systems, SQL, Interbase/ Firebird, and Oracle database systems a plus.
• Intermediate to advanced knowledge of Microsoft Office including Outlook.
• Hardware/Software troubleshooting experience in environments servicing local and remote users.
• Experience with Quantum Control.

Nice To Haves

• Knowledge and/or experience of aviation industry a plus.
• Bilingual a big plus (Spanish preferred).
• Knowledge of client/server software systems, SQL, Interbase/ Firebird, and Oracle database systems a plus.

Responsibilities

• Responsible for the remote software system support function by leading all Software Support Representatives on the following: Software issues
• Front line support answering the help desk phone line for all incoming service requests including the Emergency Support line
• Providing clients with answers to questions
• Provides guidance on ideal use of the software based on best practice and customer business processes and directs them to Professional services if needed
• Follow-up on all calls and issues until resolved
• Create and maintain working documents which includes processes, procedures, how to’s, and known errors, etc.
• Contribute to a working knowledge base
• Provide recommendations for product improvements
• Quality Assurance testing for bugs and enhancements
• Acts as the liaison for the Software Support department and all other Professional Services departments in order to ensure proper hand off of issues
• Uses specialized Accounting & Finance knowledge and skills obtained through experience, specialized training, or certification to resolve complex support problems and escalated issues.
• Serves as point of contact for escalating advanced Finance & Accounting technical issues.
• Consults customers on the ideal use of the software based on best practice and customer business processes.
• Other duties may be assigned

Benefits

• Consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or protected veteran status EEO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level