Final Mile Team Lead
About The Position
The Final Mile Team Lead supports the direction and execution of final mile operations by serving as a key resource for the team. This role helps drive alignment, elevate team performance, and act as a liaison between Final Mile Specialists and leadership. The Team Lead plays a critical role in identifying operational gaps, supporting process improvements, and ensuring consistent service delivery. eShipping's Final Mile shipment department offers timely and reliable delivery of goods directly to the customer's doorstep. Leveraging integration and our network of local/national carriers, eShipping provides a last-mile experience that is seamless. With a focus on efficiency and transparency, eShipping provides real-time tracking and proactive communication, ensuring that every delivery is completed with care.
Requirements
- Ability to work independently while balancing appropriate collaboration with leadership oversight.
- Efficient and courteous customer service and client management
- Strong communication and customer service skills
- “Sense of urgency” and strong initiative
- Proficiency with Microsoft Office and basic technical skills
- Ability to multi-task effectively in a fast-paced team environment
Nice To Haves
- Previous LTL, TL or international experience is helpful
Responsibilities
- Serve as a go-to resource for Final Mile Specialists, helping clarify priorities and troubleshoot operational issues.
- Lead weekly continuous improvement meetings with customers
- Lead informal team huddles or working sessions to align on daily goals and challenges.
- Assist in onboarding and training new team members, sharing best practices and system knowledge.
- Support escalations by coordinating with carriers, vendors, and internal departments to resolve delivery exceptions.
- Participate in pilot programs or system testing to support continuous improvement initiatives.
- Create weekly reporting metrics to management
- Determine timely and cost-effective transit routes
- Assist in compiling performance data and metrics for team reviews or leadership updates.
- Train team members and implement new processes
- Other administrative duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
