Final Mile Standard Shipping Program Manager - Hybrid-Seattle, WA

Nordstrom•Seattle, WA

1d•Hybrid

About The Position

At Nordstrom, our primary goal is to make customers feel good and look their best. Whether it’s helping a customer find the perfect clothing & accessories or teaching a group of kids to tie their shoes, we’re focused on creating long-lasting relationships with our customers and our employees. Nordstrom’s ability to compete as the best fashion retailer in a digital world is dependent on our ability to leverage our supply chain, stores, and our merchandising excellence to help customers Feel Good and Look Their Best. The Final Mile Standard Shipping Program Manager is motivated, results-oriented, and committed to delivering best in class shipping and delivery experience to customers while balancing a variety of key factors of those shipments. This position is responsible for evolving the strategy of final mile standard and paid upgrade outbound shipping transportation strategy aligned with multiple stakeholder teams while owning the service, speed, quality and cost performance of these programs. This individual will focus on continuous improvement and optimization of the flow of shipments from Nordstrom FC’s, stores and Drop Ship suppliers to customer homes and Nordstrom stores. They will engage with a variety of internal and external stakeholders including digital, merchandising, product, engineering, customer care, finance, and external suppliers and carriers with a high level of communication, collaboration, and attention to detail.

Requirements

Bachelor’s Degree in Supply Chain, Transportation, Business or Engineering desired.
Graduate Degree or MBA a plus
5+ years of transportation, logistics, engineering or supply chain work experience
Demonstrated teamwork and influencing / negotiating skills to drive successful results with multiple internal and external stakeholders
Strong creative problem-solving skills, business acumen, and a customer-focused mindset
Excellent verbal and written communication skills
Comfortable in a fast paced and collaborative work environment
Ability to develop reporting for functional area, coupled with the ability to use analytical and artificial intelligence tools to organize and interpret data, present ideas and create continuous improvement projects
PC knowledge, including Microsoft Office applications.
Ability to travel up to 10-20% annually.

Responsibilities

Create, manage and implement the strategy for Final Mile Standard and Paid Upgrade Shipments from Nordstrom fulfillment centers, stores, and suppliers to customers and Nordstrom stores.
Partner with Digital leadership to evolve, manage and implement the strategy of international shipments from Nordstrom fulfillment centers, stores, and suppliers to an external supplier domestic consolidation point and to the final destination.
Collaborate with Transportation & Logistics, Distribution, Product, Engineering, Customer Care, Fulfillment Center Operations teams and a variety of external stakeholders to define optimal outbound shipment and transportation processes & performance expectations and deliver at a high level.
Assess and drive continuous improvement initiatives within the outbound final mile network and carrier configurations focused on speed, service, quality and cost of our customer deliveries.
Analyze carrier performance and cost-efficiency initiatives across business units, ensuring alignment with service standards and financial targets while fostering strong carrier partnerships through evolving omni-channel capabilities.
Assess, develop and implement creative customer-focused outbound transportation solutions to achieve key factor goals and balance service, speed, quality and cost performance.
Partner with Strategic Sourcing, Freight Payment and Audit teams and external stakeholders to best leverage outbound truckload and parcel carrier contract agreements and ensure best practice invoicing and freight payment practices
Understand and utilize systems and carrier networks for intelligent routing, tracking and receipt of customer outbound shipments.
Apply data analysis, problem solving and project management skills to identify and drive continuous improvement initiatives.
Prepare and regularly communicate updates and performance to the leadership team.