Final Mile Dispatcher

SecondShop•Edmonton, AB

16d•CA$20 - CA$22•Onsite

About The Position

The Final Mile Dispatcher is responsible for coordinating day-to-day final mile delivery operations with accountability for route planning, driver communication, schedule execution, delivery visibility, issue resolution, and overall service performance. This role works across dispatch, customer communication, delivery support, and exception management functions to help ensure customer requirements are met, delivery commitments are achieved, and daily workflow is completed efficiently while contributing to a responsive, organized, and high-performing operations environment.

Requirements

2-4 years of experience in dispatch, transportation, logistics, delivery coordination, or related operations is preferred.
Strong ability to manage multiple priorities in a fast-paced, time-sensitive environment.
Experience using dispatch software, transportation systems, spreadsheets, and communication tools is preferred.
Strong understanding of delivery operations, service expectations, and problem-resolution processes.
High school diploma or equivalent is preferred; post-secondary training in logistics or transportation is an asset.
Route coordination and dispatch planning
Delivery tracking and exception management
Driver communication and customer service
Attention to detail and schedule accuracy
Time management and decision-making under pressure
Problem-solving and service recovery
Organization and multitasking
System accuracy and documentation control
Teamwork and cross-functional communication
Adaptability in a fast-paced operations environment
Maintain strong on-time delivery performance and reduce avoidable service failures.
Support route efficiency and daily dispatch execution aligned with operational targets.
Improve delivery visibility through timely, accurate system updates and proactive communication.
Minimize missed appointments, re-deliveries, and unresolved service exceptions.
Support high proof-of-delivery completion and accurate order status tracking.
Contribute to customer satisfaction through responsive issue resolution and reliable service coordination.

Nice To Haves

Previous experience in final mile, route planning, customer delivery scheduling, or fleet support is an asset.
post-secondary training in logistics or transportation is an asset.

Responsibilities

Coordinate daily final mile dispatch operations including route planning, load assignment, delivery scheduling, and driver support.
Monitor active deliveries throughout the day to ensure on-time performance, route compliance, and prompt communication of delays or service issues.
Communicate with drivers, warehouse teams, customer service, and customers to confirm schedules, delivery status, and special handling requirements.
Review delivery volumes, service windows, and route capacity to support efficient dispatch planning and resource utilization.
Respond to real-time delivery exceptions such as delays, access issues, customer concerns, product damages, or missed appointments and escalate when needed.
Ensure drivers have accurate paperwork, delivery instructions, manifests, and route information before dispatch.
Track and update delivery information in dispatch systems, spreadsheets, and related operational tools accurately and on time.
Support appointment scheduling, route adjustments, and re-delivery coordination based on operational needs and customer requirements.
Work closely with internal teams to prioritize urgent deliveries, resolve service challenges, and maintain workflow continuity.
Verify completed deliveries, monitor proof-of-delivery status, and follow up on incomplete or exception orders.
Follow company procedures, service standards, and workplace safety requirements in all dispatch-related activities.
Support general dispatch duties, reporting needs, and special projects as assigned based on business requirements.