Final Docs Specialist

MSC SERVICES LLC•Colorado Springs, CO

5d•$19 - $24•Onsite

About The Position

The Final Documents Specialist is a key role responsible for ensuring all final, recorded mortgage documents are received, processed, and delivered to investors promptly. This individual plays a vital part in the post-closing mortgage process, working with a variety of internal departments and external partners such as title companies and county offices. The ideal candidate is highly organized, detail-oriented, and committed to maintaining accuracy in a fast-paced environment.

Requirements

Demonstrated knowledge of Microsoft Word and Excel.
Familiarity with the mortgage closing and document process.
Excellent verbal and written communication skills.
Strong phone and customer service abilities.
Exceptional organizational skills and high attention to detail.
Ability to manage a large volume of daily tasks efficiently.
Ability to work independently and maintain a positive attitude.
Ability to think critically and solve problems to resolve document defects.
High school diploma or equivalent is required.
0-2 years’ experience in a professional office setting.

Nice To Haves

Prior experience with mortgage loan documents and title work is a plus.
Experience with Encompass preferred.

Responsibilities

Receive, open, and prepare all incoming mail containing final documents, including recorded mortgages, Deeds of Trust, and title policies.
Image and audit all trailing documents using a defined audit checklist, ensuring all items are accounted for and correctly entered into the loan origination system (LOS).
Perform data entry in the LOS to appropriately mark documents as received and update shipping dates to investors.
Work proactively with title companies, attorneys, county offices, and other parties to obtain missing or corrected documents.
Pull and analyze reports from the LOS to identify and follow up on aged, outstanding documents.
Obtain certified true copies of documents from county recorder offices or title agents as needed.
Collaborate with investors and internal departments to resolve defects in documents, including coordinating re-recordings when necessary.
Perform regular reviews of documents to ensure they are promptly shipped to investors once a sale is finalized.
Regular, reliable and predictable onsite attendance is an essential function of this position.
Perform other related duties as assigned.