File Management Associate

F&M Bank • Archbold, OH

1d

About The Position

At F&M, the File Management Associate manages loan and related financial documentation while helping establish and nurture lasting customer relationships. The role supports the accuracy and security of retail, commercial, and agricultural loan documentation, meets bank service standards, and follows bank procedures and security protocols. The associate works collaboratively with other File Management Associates, demonstrates respect and professionalism, and may support management with special requests. The position also includes compliance responsibilities related to bank policies and applicable federal and state regulations.

Requirements

• High school diploma or equivalent.
• Basic math and computer skills.
• Excellent communication, customer service, and time-management skills.
• Ability to pass a background check.
• Strong dedication to accuracy and efficiency.
• Valid driver's license.
• Notary Public Commission.
• Trustworthiness and precision.
• Banking loan-process and customer-service experience are identified as characteristics of the ideal candidate.

Responsibilities

• Maintain, sort, scan, and index loan documents.
• Prepare and release security when a loan is paid off or refinanced, and send borrowers a thank-you letter with the paid note.
• Obtain missing or pending loan documents by working with borrowers, HLOs, and support staff.
• Contact attorneys and title companies regarding mortgages and final documents listed on the 30-day pending report.
• Enter received items into the missing/pending database.
• Prepare files and shelve recorded real estate mortgages and final title certificates for each loan.
• Retrieve information for attorneys, auditors, examiners, and internal personnel upon request.
• Maintain and follow up on life insurance certificates taken as collateral, if this process remains applicable.
• Pull and distribute new note audit reports from Director to management personnel and record items on the tracking spreadsheet as needed, if this process remains applicable.
• Sweep, scan, and index deposit and portfolio information to Director.
• Scan and track financial information in Director.
• Comply with applicable bank policies and regulatory requirements and satisfactorily pass relevant tests.
• Follow Bank Secrecy Act, Anti-Money Laundering, Office of Foreign Asset Control, and USA PATRIOT Act requirements; complete Currency Transaction Reports accurately when applicable.
• Adhere to customer identification and customer due diligence requirements and report suspicious activities to the BSA Department.
• Manage workload and information flow, prioritize tasks, maintain effective work procedures, and manage time.
• Follow attendance and break policies and communicate anticipated time off or break-time modifications to a supervisor.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED