Field Workforce Management Business Analyst

Infosys PontoonMaryland Heights, MO
Onsite

About The Position

Field workforce management WFM tool experience. Hands on experience with field dispatch workforce management tools such as Client Field Service, Oracle Field Service TOA, ClickSoftware, ServiceNow FSM, or IFS Clevest specifically involving technician scheduling, route dispatch optimization, appointment capacity management, or geofenced job execution. Candidates WFM experience must be field mobile workforce, not contact center agent scheduling. Experience in environments where they had to investigate a Minimum years of experience 8-10 years Interview Process (Is face to face required): Yes (2nd round)

Requirements

  • Field workforce management
  • Business Analyst
  • Hands on experience with field dispatch workforce management tools such as Client Field Service, Oracle Field Service TOA, ClickSoftware, ServiceNow FSM, or IFS Clevest specifically involving technician scheduling, route dispatch optimization, appointment capacity management, or geofenced job execution.
  • WFM experience must be field mobile workforce, not contact center agent scheduling.
  • Experience in environments where they had to investigate a

Nice To Haves

  • Business Analyst
  • Field workforce management
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