Field Training Specialist (RDC+)
Realtor.com Careers•Scottsdale, AZ
•Hybrid
About The Position
Realtor.com® is seeking a dedicated Field Training Specialist with a deep understanding of the real estate industry and Realtor.com products. The individual should be comfortable with public speaking and able to connect with internal and external customers at various learning levels, in both face-to-face and online group training environments. This dynamic role requires up to 50% national travel and a seamless blend of independent drive and collaborative teamwork. If you possess exceptional communication skills, a passion for customer success, and the ability to connect with learners at all levels, we want to hear from you.
Requirements
- Exceptional public speaking and presentation skills required
- Excellent customer service skills required
- Ability to travel nationally up to 50% required
- Minimum 4 years of previous training and development experience required
- Exceptional written and verbal communication skills required
- Understanding of the characteristics of adult learners is required
- Ability to handle multiple projects and priorities in a professional and timely manner, meet deadlines, and shift priorities to meet business needs required
- Strong time management & organizational skills, and the ability to work unsupervised required
- Strong knowledge of, and previous experience with Google Workspace, Word, PowerPoint, Excel, and web browser applications required
- High School Diploma or equivalent required
Nice To Haves
- Previous Training Design & Materials Development preferred
- Strong knowledge of Realtor.com ® products and tools preferred
- Previous experience with virtual training services (GotoWebinar, WebEx, ON24, Big Marker…etc.) preferred
- Previous experience within the Real Estate Industry preferred
Responsibilities
- Facilitate Realtor.com Plus ® Customer Product Training (requires up to 50% national travel)
- Live Presentation/Training of Realtor.com Plus ® and other software products
- Live Presentation/Training of administrative-level products
- Live Presentation of Realtor.com Plus ® software at industry events
- Agent & Administrative ongoing coaching on product best practices for success
- Provide online web Presentation/Training of realtor.com ® professional products
- Work with Team Manager, Customer Success Teams, Industry Partners, and Broker Offices to build and manage training schedules and manage all travel reservations
- Develop and implement training programs to promote Realtor.com Plus ® and other Realtor.com professional products
- Assist in drafting and communicating updates and changes to Realtor.com ® software products to customers and update related materials as needed
- Work with the Customer Education Team to identify trends/learning opportunities that impact the level of service to Industry clients
- Complete administrative duties related to training, stat reporting, and expenses
- Assist with the development and maintenance of training curriculum
- Present information to internal and external customers at all levels of understanding and comprehension
- Demonstrate creativity and solutions-oriented problem-solving skills to meet team objectives
- Capture and retain the attention of the training audience
- Enforce the value of Realtor.com ® products and services to external customers
Benefits
- Inclusive and Competitive medical, Rx, dental, and vision coverage
- Family forming benefits
- 13 Paid Holidays
- Flexible Time Off
- 8 hours of paid Volunteer Time off
- Immediate eligibility into Company 401(k) plan with 3.5% company match
- Tuition Reimbursement program for degreed and non-degreed programs
- 1:1 personalized Financial Planning Sessions
- Student Debt Retirement Savings Match program
- Free snacks and refreshments in each office location
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
