Field Training Specialist

AAA • Arcadia, CA

2d • $26 - $29

About The Position

Field Training Specialist The Auto Club is seeking qualified employees who can mentor, train, and develop our California FSU Sales Agent and Insurance Service Specialist Trainees. Qualified candidates will bring their passion for helping others to our best-in-class organization and support our Field Sales Training department out of Arcadia, CA. What You'll Do · The Field Training Specialist plays a key role in shaping the career of high-performing sales agents and insurance specialists across our 84 California branch offices. You'll help new teammates build confidence in coverage, sales systems, paperwork handling, and member-service excellence. · Coach Boot Camp agents during live calls to build strong sales skills: trust-building, needs assessment, solution presentation, closing, and objection handling · Set up new hire systems and phones, providing support and ensuring all trainees have the necessary tools needed to achieve their training sales goals · Support daily operations and serve as a supervisory resource when the Training Supervisor is unavailable or with fellow groups · Handle and resolve member escalation calls, supporting retention and modeling effective service recovery · Curriculum design and input in collaboration with Training Manager & Supervisor What You Bring · Strong knowledge of auto and property insurance products and underwriting principles · Proficiency with PLM, Policy Contract, MRM, Jewel, AIP, HUON, Salesforce, Genesys, and OneXperience · Must be a Salesforce champion and early adopter · Ability to manage multiple projects and adapt to shifting business priorities · 2+ years of successful ACSC property insurance sales agent experience, ideally within CA FSU/DSU · Consistently successful Accuracy and MSI scores are a requirement · Active Personal Lines or Broker insurance license · Occasional travel between Long Beach, Escondido, Costa Mesa, Arcadia, and Valencia; overnights on occasion Qualified Candidates · 2+ years of FSU/DSU Sales Agent experience · Expert-level proficiency in all ACSC sales/service systems, including Salesforce · Confident public speaker with a passion for coaching and mentoring · Sales mastery: cross-selling, de-escalation, objection management · Paperwork/application-handling strengths; compliance/audit proficiency · Comfortable training across diverse backgrounds, styles, and experience levels · Capacity to develop engaging and interactive training materials · Willingness for occasional travel to branches or other Training Hubs · Web design, including Adobe/Canva multimedia experience, a plus The starting pay range for this position is $26.38 - $29.02 per hour. Additionally, you will be eligible to participate in our incentive program based upon your team and individual performance. Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plans with company match AND Pension • Tuition assistance • Floating holidays and PTO for community volunteer programs • Paid parental leave • Wellness programs • Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. “Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer Our organization participates in E-Verify The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA). For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service. What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.

Requirements

• Strong knowledge of auto and property insurance products and underwriting principles
• Proficiency with PLM, Policy Contract, MRM, Jewel, AIP, HUON, Salesforce, Genesys, and OneXperience
• Must be a Salesforce champion and early adopter
• Ability to manage multiple projects and adapt to shifting business priorities
• 2+ years of successful ACSC property insurance sales agent experience, ideally within CA FSU/DSU
• Consistently successful Accuracy and MSI scores are a requirement
• Active Personal Lines or Broker insurance license
• Occasional travel between Long Beach, Escondido, Costa Mesa, Arcadia, and Valencia; overnights on occasion
• 2+ years of FSU/DSU Sales Agent experience
• Expert-level proficiency in all ACSC sales/service systems, including Salesforce
• Confident public speaker with a passion for coaching and mentoring
• Sales mastery: cross-selling, de-escalation, objection management
• Paperwork/application-handling strengths; compliance/audit proficiency
• Comfortable training across diverse backgrounds, styles, and experience levels
• Capacity to develop engaging and interactive training materials
• Willingness for occasional travel to branches or other Training Hubs

Nice To Haves

• Web design, including Adobe/Canva multimedia experience, a plus

Responsibilities

• The Field Training Specialist plays a key role in shaping the career of high-performing sales agents and insurance specialists across our 84 California branch offices.
• Help new teammates build confidence in coverage, sales systems, paperwork handling, and member-service excellence.
• Coach Boot Camp agents during live calls to build strong sales skills: trust-building, needs assessment, solution presentation, closing, and objection handling
• Set up new hire systems and phones, providing support and ensuring all trainees have the necessary tools needed to achieve their training sales goals
• Support daily operations and serve as a supervisory resource when the Training Supervisor is unavailable or with fellow groups
• Handle and resolve member escalation calls, supporting retention and modeling effective service recovery
• Curriculum design and input in collaboration with Training Manager & Supervisor

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed