Field Training & Support Specialist

RS Utility Structures Inc

23h • Remote

About The Position

RS Technologies Inc. ("RS") - RESILIENT STRUCTURES for a reliable grid - is a leading manufacturer specializing in high-performance composite utility structures. Our poles are utilized in transmission, distribution, substation, and communication applications, offering a lighter, more durable, and longer-lasting alternative to wood, steel, and concrete. Since 2003, our poles have served over 500 customers across 30 countries. RESILIENT STRUCTURES operates globally, with manufacturing facilities in Tilbury, Ontario; St. George, Utah; and Houston, Texas, ensuring worldwide distribution of our ultra-resilient poles.
Key Responsibilities
Consult with customers in recommending safe and efficient tools, work methods and equipment with the implementation of RS poles.
Organize, develop and deliver training material including presentations and demonstrations in various mediums, such as conference calls, on site meeting rooms and in the field, adapting to the conditions as necessary to accommodate the customer.
Provide subject matter expertise and contribute to the development on a vast library of technical documentation and references.
Research tools, equipment and procedures as required to better assist the development of RS work methods, technical bulletins, and training materials.
Collect data as directed.
Plan and arrange travel and accommodation with efficiency in mind.
Participate in meetings, provide reports, and provide support to the technical services team and other lines of business as part of the greater RS team.

Requirements

• Demonstrate the ability to work alone with minimal direction while prioritizing and self-managing workload and forecast.
• Demonstrate the ability to solve problems with limited resources.
• Demonstrate the ability to collect data, perform field research, and communicate results in a fast-paced, growing environment.
• Demonstrate and maintain a knowledge of computer applications such as Microsoft Office including MS Outlook, PowerPoint, Excel, and Word, and other applications required for expense submissions and communication.
• Demonstrate the ability to interpret technical drawings and designs.
• Understanding of compressive and tension loads, strength of materials, area, volume, density, and their applications in both imperial and metric units.
• Excellent verbal and written communication skills, with the ability to present complex concepts to both technical and non-technical audiences.
• Demonstrated ability to work cross-functionally and influence without.

Responsibilities

• Consult with customers in recommending safe and efficient tools, work methods and equipment with the implementation of RS poles.
• Organize, develop and deliver training material including presentations and demonstrations in various mediums, such as conference calls, on site meeting rooms and in the field, adapting to the conditions as necessary to accommodate the customer.
• Provide subject matter expertise and contribute to the development on a vast library of technical documentation and references.
• Research tools, equipment and procedures as required to better assist the development of RS work methods, technical bulletins, and training materials.
• Collect data as directed.
• Plan and arrange travel and accommodation with efficiency in mind.
• Participate in meetings, provide reports, and provide support to the technical services team and other lines of business as part of the greater RS team.

What This Job Offers

• Education Level: No Education Listed
• Number of Employees: 11-50 employees