Field Trainer

Sky Zone

2d•$65,000 - $80,000•Hybrid

About The Position

Sky Zone is looking for a passionate and highly skilled New Park Opening Trainer to support the successful launch of new park locations across our system. This role is responsible for delivering hands-on training, facilitating classes, and providing on-the-job support to both corporate and franchise teams for each park opening. You will play a key role in ensuring new parks are fully operational, team members are properly trained, and the overall guest experience meets the company’s high standards. As a Field Trainer you will be traveling extensively (up to 90% of the time) to provide direct, on-site training at new locations, supporting both franchise and corporate teams in all aspects of park operations, from guest services to safety protocols and team member engagement.

Requirements

Minimum of 3 years in a management or training role within the entertainment or recreation industry (preferably in trampoline parks, amusement parks, or similar environments).
Strong ability to lead, motivate, and coach individuals and teams.
Exceptional presentation and communication skills, with the ability to engage audiences of various levels and backgrounds.
Must be willing to travel up to 90% of the time, with overnight stays and potentially extended travel periods.
Demonstrated ability to troubleshoot and resolve issues quickly and efficiently in fast-paced environments.
Passion for delivering outstanding customer experience, with a focus on team performance and satisfaction.
Strong attention to detail and the ability to manage multiple priorities simultaneously.
Ability to stand for extended periods and conduct hands-on training activities, with or without reasonable accommodation.
Ability to lift a minimum of 20 pounds at times, with or without reasonable accommodation.

Responsibilities

Lead training sessions for all levels of staff at new park openings, including front-line employees, supervisors, and park leadership. Training topics include but are not limited to safety procedures, guest service, operational standards, and team dynamics.
Provide hands-on training and coaching in real-time, ensuring team members are equipped with the skills and knowledge to perform their roles effectively.
Support the execution and ongoing development of the MIT program, including coordinating training schedules, facilitating hands-on learning experiences, and ensuring MITs receive the appropriate coaching and resources throughout their development.
Collaborate with park leadership to ensure smooth daily operations and support problem-solving during the first few weeks of opening. Offer guidance on best operational practices, guest engagement, and maintaining operational excellence.
Serve as a liaison between franchise and corporate teams, providing guidance on operational procedures, standards, and training protocols. Ensure alignment between corporate and franchise locations for consistency in training and operations.
Equip park managers, team leads and trainers with the skills and knowledge needed to train their own teams post-opening. Provide ongoing support and coaching to ensure sustainability of training programs, including but not limited to Certifying New Parks and teams.
Support maintaining up-to-date training materials, including manuals, PowerPoint presentations, and online resources with the Training & Development Team. Ensure that all training materials reflect the latest operational procedures, safety standards, and company policies.
Provide feedback to the Training & Development Team regarding training effectiveness and areas for improvement. Collaborate with the training team to update and refine training programs as necessary.