Field Telecommunications Technician

SONIFI Solutions, Inc.•Colonie, NY

40d•$25 - $34•Onsite

About The Position

SONIFI is seeking a Field Telecommunications Technician in the Albany, NY area. This role involves resolving technical issues, adapting to changes, and working independently while providing support and guidance to customers on SONIFI products. The technician will be the primary point of contact for customers in their region, spending their day supporting them directly. The company provides necessary tools for success, including a company vehicle, tools, cell phone, and laptop, along with technical support.

Requirements

Technical degree plus one year of related experience in High-Speed Internet and WIFI, Satellite TV, Digital TV, IPTV, Telecom, RF, CATV, MATV, and Head-end.
OR High School Diploma or GED plus three years of work experience in High-Speed Internet and WIFI, Satellite TV, Digital TV, IPTV, Telecom, RF, CATV, MATV, and Head-end.
Valid driver's license and safe driving habits.
Flexibility to adapt to changing customer needs.
Ability to work independently.
Strong desire to resolve technical issues.
Ability to learn quickly.

Nice To Haves

Experience in hospitality and healthcare customer environments.
Passion for solving problems.
Passion for the customer and providing a great customer experience.

Responsibilities

Resolve technical issues for customers in the assigned region.
Provide support and guidance on SONIFI products.
Ensure a great customer experience by communicating thoughtfully and professionally.
Understand and respect the boundaries, protocols, and empathy needed in healthcare customer environments.
Adapt to changing customer priorities and requests.
Perform occasional travel outside of the assigned region.
Be available for on-call duties.
Work occasional overtime and weekends as needed to meet service level agreements.