Field Telecommunications Technician

SONIFI Solutions, Inc.•Los Angeles, CA

26d•$28 - $36•Onsite

About The Position

SONIFI is seeking a Field Telecommunications Technician in the Los Angeles, California area to resolve technical issues and provide support and guidance to customers using SONIFI products. The technician works independently in an assigned region, visiting hospitality and healthcare customers and serving as a representative of the organization. The role calls for flexibility, quick learning, strong problem-solving skills, and professional customer communication. SONIFI supplies a company vehicle, tools, cell phone, laptop, and technical support. Occasional travel outside the assigned region, on-call availability, overtime, and weekend work may be required to meet service level agreements.

Requirements

Technical degree plus one year of related experience, or a high school diploma or GED plus three years of work experience.
Related experience in one or more of the following areas: high-speed Internet and Wi-Fi, satellite TV, digital TV, IPTV, telecommunications, RF, CATV, MATV, or head-end systems.
Valid driver's license and safe driving habits to operate a company vehicle.
Ability to work independently, resolve technical issues, learn quickly, and adapt to changing customer priorities and requests.
Strong customer-service orientation and professional communication skills.

Responsibilities

Troubleshoot and resolve technical issues with SONIFI products and services at customer locations.
Provide technical support and guidance to customers in the assigned region.
Communicate thoughtfully and professionally with hospitality customer staff and respect the boundaries, protocols, and empathy required in healthcare environments.
Travel occasionally outside the assigned region and accommodate customer priorities and service-level needs.
Work on-call and occasionally work overtime or weekends as needed.