Field Telecommunications Technician

Sofini Solutions•Los Angeles, CA

24d•Onsite

About The Position

SONIFI is seeking a Field Telecommunications Technician in the Los Angeles, California area to resolve technical issues and provide support and guidance to customers using SONIFI products. The technician works independently in an assigned region, serving as a customer-facing representative and adapting to changing customer priorities. The role supports hospitality customers and requires sensitivity to the boundaries, protocols, and empathy appropriate in healthcare environments. SONIFI supplies a company vehicle, tools, cell phone, laptop, and technical support. Occasional travel outside the assigned region, on-call coverage, overtime, and weekend work may be needed to meet service-level agreements. The position generally starts at $28–$36 per hour, with pay determined by factors including location, experience, education, specialty, and training.

Requirements

Technical degree plus one year of related experience, or a high school diploma or GED plus three years of work experience.
Experience in one or more of the following areas: high-speed Internet and Wi-Fi, satellite TV, digital TV, IPTV, telecom, RF, CATV, MATV, or head-end.
Valid driver's license and safe driving habits to operate a company vehicle.
Ability to work independently, learn quickly, resolve technical issues, and remain flexible.
Strong customer focus and thoughtful, professional communication.

Responsibilities

Resolve technical issues involving SONIFI products.
Support and guide customers in the assigned region.
Provide a thoughtful, professional customer experience when communicating with hospitality customer staff.
Respect boundaries, protocols, and empathy needed in healthcare customer environments.
Adapt to changing customer priorities and requests.
Travel outside the assigned region occasionally and provide on-call, overtime, and weekend coverage as needed to accommodate service-level agreements.