Field Technology Specialist

Sprinter Health•Atlanta, GA

8d•$70,000 - $80,000•Hybrid

About The Position

We’re looking for a Field Technology Specialist who is passionate about supporting reliable, secure technology for in-home healthcare delivery. This role is central to how field clinicians stay equipped and operational at Sprinter — supporting device setup, deployment, day-to-day troubleshooting, and equipment maintenance so care teams can focus on patients, not technology. Hybrid role working from our Atlanta Distribution Center a minimum of 3 days per week. About Sprinter Health Sprinter Health is rebuilding healthcare delivery from the ground up. Our mission is to bring high-quality, preventive care directly into the homes of people who are falling through the cracks of the system. Since 2021, we’ve: 🏥 Served over 100,000 patients 🚀 Grown 6x in 2024 alone 🌍 Reached 60%+ coverage of the U.S. population 🤝 Partnered with 6 of the 10 largest health plans 💰 Raised $125M from top-tier investors like a16z, General Catalyst, GV, and Accel Your mission, if you choose to accept: As a Field Technology Specialist , your mission is to support the setup, deployment, and day-to-day maintenance of clinical technology used in our in-home healthcare services. Working under the guidance of the IT Manager, you’ll help ensure field clinicians have reliable, secure, and fully functional devices so they can deliver high-quality care in patients’ homes. From day one, you’ll contribute to clinician readiness, device uptime, and smooth field operations by keeping technology running and issues resolved quickly.

Requirements

1–2 years of experience providing IT or field technical support, ideally in healthcare, field service, or mobile operations.
Familiarity with mobile device management (MDM) systems, remote support tools, and iOS/iPadOS environments.
Working knowledge of connectivity, basic networking issues, and device setup for mobile teams.
Understanding of data privacy and security best practices; HIPAA familiarity preferred.
Strong problem-solving and customer service skills, with the ability to communicate clearly with non-technical users.
Detail-oriented and able to manage multiple tasks, tickets, and inventory updates efficiently.
Willingness to travel occasionally to support clinician onboarding or equipment setup.

Nice To Haves

Startup experience in health tech or patient support operations
Experience supporting distributed or field-based clinical teams
Familiarity with tools such as Jamf Pro, Zendesk, or TeamViewer
Knowledge of clinical or diagnostic devices, Bluetooth pairing, and wireless troubleshooting
CompTIA, Mobility+, or other relevant IT certifications

Responsibilities

Prepare, configure, and ship field technology kits (mobile diagnostic tools, tablets, mobile phones, vitals devices, etc.) to clinical staff
Support onboarding and offboarding of field technology users, ensuring systems, devices, and accounts are correctly configured
Perform Tier 2 troubleshooting and technical support for field staff, escalating complex issues as needed
Monitor device status, inventory, and service requests to maintain high equipment uptime
Assist in maintaining device management systems (e.g., Jamf Pro or similar) and connectivity to core applications
Follow established protocols for device security, data protection, and HIPAA compliance
Coordinate equipment repairs, replacements, and returns with vendors and service partners
Provide basic training and user guidance to field clinicians on device operation and troubleshooting
Document support processes, incidents, and asset tracking updates