Technology Specialist

Rome City Schools•Rome, GA

About The Position

Rome City Schools and its Technology Services Department are a nationally awarded department for its excellence in the support of digital education practices through enhanced digital tools, superior infrastructure, and unmatched customer service. Our department serves over 1000 staff members and over 6000 students on a daily basis across 15 locations. The qualified applicant will spend a majority of time serving our customers directly through general work order needs as they are assigned. (anything from laptop/desktop repairs to interactive board troubleshooting, etc.) Duties that may apply are below:

Requirements

Associate degree or equivalent education preferred
Minimum of 5 years related technical experience in an enterprise environment preferred
Knowledge of LAN & WLAN networking basics, hardware/software, telecommunications, multiple operating systems (including Windows 10, 11, Server 2016-2025, Mac OS, Google Workspace, ChromeOS, Some Linux and other open source applications), intermediate to advanced knowledge of AD, DNS, DHCP.
Excellent and professional communication and interpersonal skills
Valid Driver’s License with clear driving record
Acceptable fingerprint/criminal records check history
Reliable transportation
Reimbursement for work function mileage available

Nice To Haves

Knowledge of A/V and Pro Audio Systems is a major plus

Responsibilities

Maintains confidentiality regarding knowledge of internal operations and infrastructure
Knowledge and skills in computer maintenance and network operations in technology planning, maintenance and operations
Openly analyze department practices and make suggestions for improving operations
Install and configure personal computer equipment and peripherals
Install and configure necessary software applications
Work at various sites to troubleshoot issues with servers, network equipment, workstations, printers, software, interactive whiteboards/displays, phones and other equipment
Ability to operate a computer and to recognize and troubleshoot problems with computers or related technologies
Good understanding of networking protocols, hardware and technology
Provide assistance, direction, and training to users when needed
Communicate effectively, both orally and in writing
Effectively repair chromebooks, laptops, computers, etc.
Provide first and secondary level user technology support for schools and/or administrative buildings including the support of students and staff in the operation of computers, software and peripherals
Maintains, installs and configures computer equipment, peripherals and software applications
Maintains routine maintenance and other necessary records or logs
Facilitates the operation, organization, supervision of the computers, peripherals and software for designated areas
Assists users in the operation of computers, peripherals, programs and other classroom technology
Maintains cooperative working relationships and good customer service with those contacted in the course of work
Assists in the establishment of procedures for computer equipment and software use
Ensures all computer related devices are operational
Maintains accurate inventory of records for all equipment and software
Provides testing, verification and support documentation of new software programs and hardware devices
Delivers training for computing devices and software to end-users and other support staff
Documents user instructions for technology devices and software
Provides escalated support help and team leadership to other technology support personnel
Other duties as assigned by the director