Field Technology Specialist - Orlando, Fl Area

CITY Furniture•Ocoee, FL

14d•$22

About The Position

As a Technology Specialist, the primary function of this position is to support and maintain in-house technology equipment and IT assets. The Technology Specialist is also responsible for installing, configuring, diagnosing, repairing, and upgrading all corporate hardware and equipment while ensuring optimal performance, Troubleshooting technical issues. Addressing customer inquiries and ensuring customer satisfaction.

Requirements

Technical Troubleshooting: Proficiently diagnose and solve hardware, software, and network issues for a smooth user experience.
Customer Service: Provide exceptional assistance with patience, catering to user needs for positive interactions.
Communication Skills: Effectively convey technical details to non-technical users and collaborate with colleagues for complex problems.
Ticket Management: Skillfully prioritize and handle helpdesk tickets, ensuring timely and accurate issue resolution.
Problem Solving: Autonomy in decision-making and problem-solving. Use logical thinking to identify root causes and implement effective solutions.
Adaptability: Stay updated on evolving technologies, adapting to changes in software, hardware, and user needs.
Team Collaboration: Work with colleagues, escalating complex issues for collective problem-solving.
AA/AS degree in MIS or relevant Certification preferred
2-4 years or more of related IT technical support experience.
5-day schedule - some flexibility needed for emergencies
40-hour workweek
Operates in corporate offices, distribution centers, and retail showrooms.
50% Travel contained within Florida.
This position requires limited lifting.
Knowledge of Microsoft Office Programs (i.e. Excel, Word, and Outlook, etc.)
Google Suite (i.e. Docs, Sheets, Slides, etc.)
iPad iOS
Apple Mac OS
Microsoft Windows Operating System
Software Utility Tools
Jira Service Management

Nice To Haves

ITF+ Certification preferred but not required
A+ Certification preferred but not required
Network + Certification preferred but not required

Responsibilities

Ensures all computer systems are functional and identifies issues with hardware, printers, software, and user access.
Researches error messages and corrects problems, manages helpdesk tickets.
Provides support to staff via in-person, email, and phone, assisting with company-supported hardware/software applications and acting as a computer resource.
Operates and monitors computers and peripherals like printers and access points.
Maintains warehouse systems and equipment for optimal functionality.
Offers on-the-job training to new department staff to aid their development.
Performs hardware and software installations and assists with upgrades for job functions.
Records user-submitted tickets and their resolutions for future reference.
Creating documentation for work orders, equipment movement sheets, purchase orders for vendors, return merchandise authorization, and FedEx shipping.

Benefits

Competitive and Transparent Compensation
Visibility into all Associate-level pay ranges within your department
Opportunity for performance-based and profit sharing bonuses
Associate Well-being
Workforce and Demand Planning for Leveled Workload
Paid Vacation & Sick Time
Paid Parental leave
Opportunity for Flexible Work Environment and Schedule (varies by department and role)
Community involvement and volunteer opportunities
Health Benefits
On-Site Health & Wellness Clinic (Tamarac, FL)
Free virtual healthcare services (for Associates enrolled in our medical plans)
Medical options include Employer-funded HSA options
Vision to support your eye health and well-being
100% Employer-paid Dental option available to all Associate
Employee Assistance Program (EAP)
Life & Disability Insurance
100% employer-sponsored options
Voluntary Insurance (Accident, Hospital, Critical Care, etc.)
Retirement Benefits
401(k) - once enrolled, Associates are 100% vested with discretionary Company Match
Roth 401K Option
Financial Wellness webinars
Growth Opportunities
90% Promote from Within
Access to various training for professional development
Individual Development Plan (IDP) (varies by department)
Associate Purchase Discount Program
And so much more…