Field Technician
About The Position
Wire 3 is dedicated to providing affordable, high-speed, and high-bandwidth internet services to households in our local communities. Our mission is to not only deliver the best internet experience in Florida but also provide the exceptional customer care our customers deserve. With cutting-edge fiber optic technology at its core, Wire 3 ensures ultra-fast, reliable connections, minimizing disruptions and maximizing your online experience. Backed by private equity, Wire 3 is on an exciting trajectory of rapid growth. We’re actively seeking driven, talented individuals to join our team of passionate and collaborative professionals who share a common vision of excellence. If you’re looking to be part of a dynamic and fast-growing organization, we’d love for you to help us continue delivering industry-leading service to our customers. As our FTTH [Fiber to the Home] technician, you will be one of the initial points of contacts for our customers ensuring they experience a seamless installation process ensuring the highest level of customer experience is exceeded by providing an ultra-high-speed internet service.
Requirements
- Strong teamwork and customer service skills.
- Basic computer and home networking knowledge; experience with electronic audio/video systems is a plus.
- Proficiency in using tools such as drills, cable cutters, and hammer drills.
- Ability to follow safety guidelines, including wearing required PPE.
- Capability to work in various weather and environmental conditions.
- Strong work ethic with the ability to complete tasks neatly and efficiently.
- Ability to interpret prints and follow color-coordinated routing.
- Excellent customer relations and problem resolution skills.
- High school diploma or GED preferred; college or technical/vocational training is a plus.
- Valid Florida Driver’s License and clean driving record required.
Nice To Haves
- experience with electronic audio/video systems is a plus.
Responsibilities
- Perform cable testing and documentation for all media types.
- Install, maintain, and troubleshoot fiber optic systems and networks.
- Handle optical fiber-related tasks, including cable pulling, suspension, fiber termination, fusion splicing, and testing, following NEC and local regulations.
- Collaborate with team members to deliver high-quality service to business and residential customers.
- Document work performed at each customer site.
Benefits
- Company-paid premiums for medical, dental, and vision insurance for you and your dependents
- Dynamic environment with diverse growth opportunities
- Emphasis on learning and development to support career and personal growth
- Work-life balance - 120 hours paid time off (PTO) after 90-day probation period
- 40 hours of paid sick leave
- 6 major paid holidays off
- 401(k) plan with company match.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
