Field Technician -Westchester (Residential Windows)

Window Nation • Elmsford, NY

4d • Onsite

About The Position

Window Nation is seeking Field Technicians to join their installation operations. This role is crucial for the homeowner's experience, involving visits to customer homes to perform precise measurements, ensure installation accuracy, complete service appointments, and deliver a seamless experience. The Field Technician is responsible for bringing the company's promise of turning a 'house into a dream home' to life. This position will work onsite out of the Elmsford, NY location in the Westchester market. Candidates from surrounding areas are encouraged to apply.

Requirements

• High school diploma, GED, or equivalent
• 2+ years of professional experience measuring replacement windows
• 2+ years of experience installing or repairing windows, roofing, siding, or other home improvement projects
• Valid driver’s license with a clean driving record
• Candidates must meet Window Nation’s driving and insurance standards.
• Must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

Nice To Haves

• Proficiency with Microsoft Office (Word, Excel, etc.)
• Experience using CRM or job management systems (SalesForce, Microsoft Dynamics, or similar)
• Comfortable using and navigating digital tools and iPad applications in the field
• Knowledge of local permitting, licensing, or HOA requirements
• Ability to safely operate ladders and hand tools and meet the physical demands of the role
• Strong customer service mindset with a focus on quality, professionalism, and safety
• Excellent time management and project coordination skills
• Detail-oriented with a “get it right the first time” mentality

Responsibilities

• Visit residential homes to measure windows, doors, and sliding glass doors with precision
• Verify orders meet all installation specifications and compliance requirements
• Support pricing accuracy by providing detailed estimates for labor and materials
• Review project details and service expectations directly with customers
• Identify potential roadblocks that could impact job quality, timelines, or customer expectations and recommend solutions
• Execute change orders and update project details as needed
• Maintain parts inventory, tools, and equipment in good working order
• Complete on-site service appointments, including repairs and adjustments
• Stay current and proficient with Window Nation products, installation methods, and service standards
• Safely operate ladders, equipment, and tools by adhering to EPA and safety regulations

Benefits

• Competitive starting pay at $34.50 per hour
• A company-issued vehicle to drive to customer appointments
• Tools, training, and support provided
• Opportunities to grow your skills and advance your career
• Strong company culture focused on teamwork, attention to detail, and customer satisfaction
• Full benefits package including medical, dental, vision, life, and 401(k) retirement options
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED