Field Technician (Gateway Valley)

Cable One•Idaho Falls, ID

8d•Onsite

About The Position

If you love working in the field, driving vehicles, interacting with customers, and advancing with ongoing learning opportunities at Sparklight, a Cable One brand is your next and final stop. This role offers an extensive training program with both one-on-one and group training classes. You will have access to mentors from across the company to ensure you are set up for success. Our Field Techs are also provided with a company truck and all the necessary tools to perform the job. We also provide uniforms, from hats to boots and everything in between. Our INCREDIBLY competitive benefits package includes 20 days (about 4 weeks) of PTO (Paid Time Off) per year, medical benefits that start on the first day of employment, a 401K match of up to 5%, and generous tuition reimbursement which increases with your tenure. You can even earn credits toward your associate degree while at work!

Requirements

A good driving record and a valid driver’s license in the state you are applying.
Flexibility to go beyond for our customers by working overtime and on-call as needed.
Problem solving skills.
Ability to listen to customers and present solutions in a positive manner.
Successfully work in small and confined areas.
Lift up to 100 lbs.
Work on a ladder.
Work in all weather conditions.
Demonstrated at least 3 months of customer service or related experience and/or training.
High school diploma or GED.
Regular and predictable attendance is required.
Successfully complete and pass a road test examination, driver’s record safety review, drug testing, DOT physical, and past employer safety performance history (for DOT regulated positions).

Nice To Haves

The equivalent combination of education and experience is also acceptable.

Responsibilities

Connect our customers to what they love by installing customer service drops or outlets in both residential and business properties.
Use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer’s equipment to the output of the first distribution amplifier.
Ensure proper upstream and downstream signal levels at each termination on the customer’s premises.
Be proactive by suggesting upgrades of existing services and educate customers on their new/existing equipment.
Take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Value.

Benefits

Medical, dental, and vision plans
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation)
Group Legal plan with Identity Theft Protection
Tuition reimbursement (up to $5,250 on 1st year)
Free cable and internet services to associates who live in a serviceable area
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment
$50 per diem provided if traveling.