Field Technician

EOS • TX Remote, TX

30d • Onsite

About The Position

The Field Service Technician is accountable for system installation, commissioning, and customer support. Reviewing and resolving warranty claims and assisting customers with non-warranty issues. The technician is also responsible for supporting services and maintenance of existing systems.

Requirements

• Ability to work independently, but may collaborate with Sr. FSTs and Engineers.
• Ability to communicate challenges in a forthright and accurate manner.
• Solid Computer skills: Windows, Office, Programming (PLC, controls experience a plus)
• Awareness of electrical, crane, forklift and construction work safety.
• Understanding of DC Electrical systems and controls.
• Knowledge using electrical voltage meters and electrical testing equipment.
• Exceptional communication skills: ability to lead by example and through influence.
• Ability to travel domestically and internationally and work at field installations up to 100% of working time for up to three weeks at a time.
• Ability to work at great heights, work in extreme environments, perform prolonged periods of repetitious duties, lift at least 50 pounds frequently.
• Attention to detail and high level of accuracy.
• Knowledge of the National Electrical Code.
• High school diploma or equivalent required.
• Minimum of one to three (1-3) year of (field) experience in Electrical/Electronics/Power electronics and or network communications is recommended.
• Experience in applied problem-solving methodology.
• Electrical safety training, NFPA70E or similar.

Nice To Haves

• Trade or vocational college focusing on electrical work/renewable energy/electronics preferred.
• Prior experience in the renewable industry, preferable energy storage, is strongly preferred.
• Medium Voltage/ Substation experience is a plus.

Responsibilities

• Install, commission, troubleshoot, repair and analyze Eos commercial BESS as well as third-party products sold by Eos in the field, remote via email, telephone and remote support tools (i.e. AR remote support tools), and site visits.
• Utilize company provided Field Service and Work Order Management tools to retrieve and update information timely and accurately.
• Write reports, train customers, and respond to customers’ concerns regarding the functionality and performance of their system.
• Develop detailed knowledge of Eos’ commercial products and third-party products sold by Eos.
• Acceptance & performance testing, troubleshooting, installation, startups, shutdowns, commissioning, and turnarounds of BESS.
• On a regular base work with high voltage DC electricity, three phase power, and the relevant software of the BESS and third part products.
• Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED