Field Technician - SITECH

Mustang Cat•Tomball, TX

12d•Onsite

About The Position

SITECH Southeast Texas (SETX) is hiring a Field Service Technician to install, troubleshoot, service, and support construction technology and machine control systems in the field. This role combines heavy equipment knowledge, electrical troubleshooting, and construction technology to help customers get the most out of their equipment and jobsite technology. If you have hands-on experience with heavy equipment and electrical systems and enjoy solving technical problems in the field, this is a great opportunity to build your expertise in a growing area of the construction industry.

Requirements

Minimum of 1 year of experience with heavy equipment systems and electrical systems
Strong mechanical aptitude with the ability to troubleshoot equipment and technical systems
Highly organized with strong communication skills and the ability to manage field service assignments and priorities
Results-oriented with a strong sense of initiative and a “get it done” attitude
Team player who takes ownership and follows through on assignments
Naturally curious with a willingness to ask questions and fully understand technical issues
Resourceful and creative problem-solver who can evaluate challenges from multiple angles
Customer-focused and comfortable providing hands-on support in the field
Willingness and ability to learn new technologies, products, and processes

Nice To Haves

Precision Construction
CAN and Ethernet Protocol
Trimble Technology Solutions
Grade Control Technology
Intelligent Grade Management Systems
Grade Management
Machine Control Technology
GNSS Grade Control

Responsibilities

Install, diagnose, troubleshoot, service, and repair machine control systems on heavy equipment
Use mechanical, electrical, and technical knowledge to diagnose equipment and technology issues
Provide field service and technical support directly at customer job sites
Diagnose system errors and technical problems and determine appropriate solutions
Provide hands-on technical training and guidance to customers
Document service calls, repairs, and support activities accurately in company systems
Gather and communicate technical feedback to help improve products, services, and customer support
Work with internal teams and manufacturers to resolve technical issues
Assist with developing and maintaining service and support processes
Deliver professional, responsive customer service during field visits