Field Technician

Atos•Aberdeen, AK

1d•Onsite

About The Position

Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements. With more than 54,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand. A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts. About Atos Group Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris.

Requirements

Associate's degree, technical certification, or equivalent work experience.
2+ years of experience in desktop support, field services, or technical support.
Experience troubleshooting hardware, software, and network issues.
Familiarity with Active Directory, device management tools, and ticketing systems.
Valid driver's license and ability to travel to customer locations.

Nice To Haves

CompTIA A+, Network+, or Microsoft certifications.
Experience supporting enterprise environments.
Knowledge of ITIL service management practices.
Experience with mobile device management (MDM) solutions.
Basic understanding of networking, servers, and cloud technologies.

Responsibilities

Provide on-site and remote technical support for network, server and peripheral equipment.
Diagnose and resolve hardware, software, operating system, and connectivity issues.
Perform equipment installation, configuration, upgrades, and replacements.
Troubleshoot wired network connectivity issues.
Travel to customer sites to perform break-fix services, equipment deployments, and technology refresh initiatives.
Execute device installations, moves, adds, and changes according to established procedures.
Provide hands-and-eyes support for infrastructure, server, and network teams when required.
Maintain accurate records of hardware inventory and asset assignments.
Coordinate device receiving, deployment, collection, and disposal activities.
Ensure compliance with asset management and security policies.
Deliver professional and responsive support to end users and business stakeholders.
Communicate technical information clearly to both technical and non-technical audiences.
Escalate unresolved issues appropriately and follow through until resolution.
Maintain detailed documentation of incidents, service requests, and resolutions.
Manage tickets and service requests within agreed service level targets.
Follow established IT processes, security policies, and compliance requirements.
Contribute to continuous improvement initiatives and knowledge-sharing activities.
Participate in special projects, office moves, and technology rollouts as needed.