Field Technician

Capital Equipment Careers • Gering, NE

15d • Hybrid

About The Position

This job is responsible for repairing machines to the customer’s satisfaction in the field, shop or customer’s location. Removes, installs, repairs, disassembles, assembles, performs failure analysis of all equipment including engines, attachments, electrical systems, hydraulics, transmissions, power train, brakes, steering, and electronic and computer applications.

Requirements

• Repairing machines to the customer’s satisfaction in the field, shop or customer’s location.
• Removing, installing, repairing, disassembling, assembling equipment.
• Performing failure analysis of all equipment including engines, attachments, electrical systems, hydraulics, transmissions, power train, brakes, steering, and electronic and computer applications.
• Interpreting service manuals, diagnostic software and parts books.
• Verifying warranty information for parts.
• Using troubleshooting methods to repair and diagnose machine and attachment failures.
• Performing repairs according to time requirement guidelines (TRG) standards.
• Using web based computer programs effectively to address technical issues.
• Performing all required tasks in accordance with outlined procedures.
• Conducting business professionally.
• Maintaining self-control and integrity in stressful situations.
• Maintaining a professional image.
• Communicating machine issues, problem resolution plan(s) and status of repair(s) to customer during repairs.

Responsibilities

• Conducts necessary machine performance and diagnostic tests, interprets results and makes an independent decision as to the extent of machine repair.
• Inspects, diagnoses, troubleshoots, services and repairs customer machines in a field environment.
• References and interprets service manuals, diagnostic software and parts books to determine problems/malfunctions and to verify repair specifications and parts needed.
• Verifies warranty information for parts still under warranty and handles return of core and remanufactured parts.
• Performs failure analysis on all equipment including engines, electrical systems, hydraulics, transmission, power train, brakes, steering and electronic/computer applications.
• Uses troubleshooting methods to repair and diagnose machine and attachment failures and performs repairs according to time requirement guidelines (TRG) standards. Escalates unresolved issues to Technical Communicators for further research and assistance.
• Performs work in the field, shop, or at customer locations which can include overtime and overnight assignments.
• Repairs machines without error and consistently repairs machines within the time requirement guidelines.
• Repairs warranty and service letter issues efficiently and as soon as possible.
• Uses web based computer programs effectively to address technical issues. Performs all required tasks in accordance with outlined procedures.
• Conducts business professionally. Maintains self-control and integrity in stressful situations. Maintains a professional image.
• Communicates machine issues, problem resolution plan(s) and status of repair(s) to customer during repairs.

Benefits

• Medical (and FSA/HSA plans)
• Dental
• Vision Insurances
• Paid Vacation
• Paid Holidays
• Company-paid Basic Life Insurance
• Supplemental Term Life Insurance
• 401(k) with Profit Sharing
• Tuition Reimbursement
• In-house Training Dept.
• Paid Military Leave
• Short and Long-Term Disability
• Safety Glasses and Boot Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed