Field Technician

LeadingIT • Bourbonnais, IL

13d • $42,500 • Onsite

About The Position

The Field Technician role at LeadingIT involves handling a wide variety of client support requests, deploying hardware, and performing PC imaging. This position requires determining the best solutions based on customer-provided details, traveling on-site to client organizations, and following up to update customer status and information. The role also involves identifying potential procedural improvements and guiding customers through the problem-solving process. The ideal candidate is detail-oriented, enjoys problem-solving, and is a team player.

Requirements

• Proven experience as a help desk technician or other customer support role
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues
• Passionate (and patient) about problem solving and customer service.
• Diligent with note taking, following process, and documentation.
• Driven to learn more, stay positive, and grow; not only as a team member but in all of life.

Nice To Haves

• CompTia A+ and Net+ certifications are a plus!

Responsibilities

• Handling a massive variety of client support requests from a diverse client base
• Hardware deployment to clients
• PC Imaging
• Determine the best solution based on the issue and details provided by customers
• Travel on-site to clients organization
• Follow-up and update customer status and information
• Identify and suggest possible improvements on procedures
• Walk the customer through the problem-solving process

Benefits

• Salary for this role is $42,500.
• Ascension plan if applicable
• 100% company paid health, dental, life, and vision benefits – value of $4,500 to $14,000/year
• Match 5% of your contributions to Guideline 401k – value of 5% of salary.
• Open Door PTO policy
• Company provided gear (notebook + softphone) as well as company clothing.
• LeadingIT has committed to distributing $5 million in profit back to our team over the next 10 years

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed