Field Technician

United Data Technologies•Tampa, FL

64d•Onsite

About The Position

The Field Services Technician is responsible for providing onsite and remote technical support for customer environments across network infrastructure, end-user devices, and related IT equipment. This role serves as a customer facing technical resource supporting incident resolution, hardware deployments, troubleshooting, installations, and operational support activities within a Managed Services environment. The ideal candidate is service-oriented, technically capable, and comfortable working independently across multiple customer locations while maintaining professionalism and strong communication skills. This role requires hands-on troubleshooting experience, attention to detail, and the ability to support standardized IT operational procedures and service delivery expectations.

Requirements

Associate degree in Information Technology, Computer Science, or related field preferred; equivalent technical experience considered.
2–5 years of experience in IT support, field services, help desk, or managed services environments.
Hands-on experience troubleshooting Windows operating systems, printers and peripherals, basic networking and wireless connectivity, mobile devices, and VoIP technologies.
Basic understanding of TCP/IP, DNS, DHCP.
Experience using PSA/ticketing systems and remote support tools.
Strong customer service and communication skills required.
Basic network troubleshooting
Hardware installation and replacement
Wireless and mobile device support
Printer and peripheral support
Basic phone systems support
Strong customer service orientation
Ability to prioritize and manage multiple tasks effectively
Strong verbal and written communication skills
Dependable, organized, and detail-oriented
Ability to work independently with limited supervision
Strong troubleshooting and problem-solving capabilities
Ability to work effectively across technical and operational teams
Professional communication with customers, vendors, and internal stakeholders
Ability to explain technical issues in a clear and understandable manner
Must be able to travel regularly to customer locations as required.
Must maintain a valid driver’s license and reliable transportation.
Vehicle and operator must remain compliant with applicable laws and regulations.

Nice To Haves

CompTIA A+
CompTIA Network+
Microsoft Fundamentals certifications
Fortinet Fundamentals
Cisco CCNA (preferred but not required)

Responsibilities

Provide onsite technical support for desktops, laptops, printers, mobile devices, and basic network infrastructure.
Troubleshoot and resolve hardware, software, connectivity, and end-user support issues in a timely and professional manner.
Support customer environments including Windows workstations, Microsoft 365, basic Active Directory functions, wireless connectivity, VoIP systems, endpoint devices, and peripherals.
Perform equipment installations, replacements, upgrades, moves, adds, and changes for customer environments.
Assist with deployment and support of network equipment including switches, wireless access points, routers, and firewalls under engineering guidance.
Execute onboarding tasks for new customer sites, users, and equipment deployments.
Respond to service requests, incidents, and onsite dispatch assignments according to SLA expectations.
Document all work performed, customer interactions, configurations, and resolutions within the PSA/ticketing system.
Coordinate with Service Desk, NOC, Engineering, vendors, and customer stakeholders to ensure timely issue resolution.
Support conference room technology, audiovisual systems, and mobile device connectivity as needed.
Assist with inventory management, asset tracking, and equipment staging activities.
Escalate complex technical issues appropriately to senior engineering or operational leadership.
Maintain accurate technical documentation and follow operational standards and procedures.
Participate in after-hours or on-call support rotations when required.
Perform other duties as assigned.