Field Technician

ZOLL Medical Corporation•Atlanta, GA

35d•$30 - $33•Remote

About The Position

Responsible for providing guidance and support to field on-site and PM technicians, and performing on-site product support to assigned customer accounts. This role involves logistics, deployments, on-site troubleshooting, Preventive Maintenance (PM), and software upgrades. The Field Technician will also manage software distribution and EDHR updates.

Requirements

Technical Degree (2 year minimum) or equivalent work experience.
Valid driver's license.
Credit card in good standing for expenses related to travel.
Excellent verbal & written communication skills.
Ability to meet objectives.
Ability to work independently.
Organizational skills.
Experience with computers and Microsoft Office.

Nice To Haves

Prior work experience interfacing with external customers preferred.

Responsibilities

Provide guidance and support to field on-site and PM technicians.
Perform on-site product support for assigned customer accounts.
Manage logistics, deployments, on-site troubleshooting, Preventive Maintenance (PM), and software upgrades.
Manage software distribution and EDHR updates.
Assist customers with the application of equipment.
Escalate customer-related issues to the Service Manager and CQA Account Manager.
Perform on-site PMs.
Train yearly, a minimum of 40 hours in ZOLL related products and maintain proficiency.
Assign PM workload to the team.
Provide guidance to employees on the Performance & Development Review (PDR) process.
Assist and/or conduct employee reviews as required by management.
Potential for deployments to other customers in the region at the direction of the manager.
Maintain customer-specific information related to service activity.
Monthly reporting of department metrics for on-site coverage and PM performance.
Provide software upgrades as requested.
Special Projects as assigned.